welshwarrior Posted June 19, 2015 Report Share Posted June 19, 2015 Well I hired a Luton van yesterday to move stuff as part of a house move and had 2 issues what PW advice on maintance or lack of. 1 Battery unserviceable and needed replacing last night. 2 lunchtime today luckily with an unloaded van doing 60 the rear wheels on the left hand side fell off due to loose wheel nuts. Luckily I kept it on the road and an HGV saw it happening and sloweled the traffic to allow me to get it under control and stopped. The one wheel bounced past me hit the central barrier luckily not hurt anyone luck today. So what checks are hire companies meant to do on vechiles before letting them out. Quote Link to comment Share on other sites More sharing options...
Lewi76 Posted June 19, 2015 Report Share Posted June 19, 2015 They are meant to check all the levels , tyre pressures etc if the van had been maintained properly none of the above would have happened if get your money back and report them the vehicle isn't fit for purpose ! Quote Link to comment Share on other sites More sharing options...
Medic1281 Posted June 19, 2015 Report Share Posted June 19, 2015 I'm afraid wheel nuts are the drivers responsibility. Harsh as it sounds it should be part of your initial walk around checks. Not that I know anyone that actually checks them! Quote Link to comment Share on other sites More sharing options...
Vince Green Posted June 19, 2015 Report Share Posted June 19, 2015 About eight years ago I rented a van that was a deathtrap, The front pads were down to the metal, bulbs blown etc took it back but the attitude was couldn't care less Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted June 19, 2015 Report Share Posted June 19, 2015 I'm afraid wheel nuts are the drivers responsibility. Harsh as it sounds it should be part of your initial walk around checks. Not that I know anyone that actually checks them! This ^ in theory you have taken an unroad worthy vehicle on the road, See what they say and mention you are thinking of going to vosa Quote Link to comment Share on other sites More sharing options...
Jaymo Posted June 19, 2015 Report Share Posted June 19, 2015 About eight years ago I rented a van that was a deathtrap, The front pads were down to the metal, bulbs blown etc took it back but the attitude was couldn't care less Think you rented from tha same place that we did that's based near Lincoln. Dam awful experience Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted June 19, 2015 Author Report Share Posted June 19, 2015 (edited) Police where interested that there was no tool kit or jack for me to check them or do any maint. Edited June 19, 2015 by welshwarrior Quote Link to comment Share on other sites More sharing options...
Lewi76 Posted June 19, 2015 Report Share Posted June 19, 2015 Tell them your going to vosa Quote Link to comment Share on other sites More sharing options...
Duckandswing Posted June 19, 2015 Report Share Posted June 19, 2015 I would royally hit the roof with the hire company. Quote Link to comment Share on other sites More sharing options...
Vince Green Posted June 19, 2015 Report Share Posted June 19, 2015 (edited) Think you rented from tha same place that we did that's based near Lincoln. Dam awful experience No mine was from a place near Heathrow Airport. There were a lot of other things wrong with it too. Edited June 19, 2015 by Vince Green Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted June 21, 2015 Author Report Share Posted June 21, 2015 Going for a chat tomorrow as their paperwork states a load of bull but one thing it says is basically there is no jack or wheel brace as messing with or change wheels invalids the insurance. (Not the exact words but same meaning) therefore it must be their responsibility owe and he said it was Friday night. If I get no joy it be straight to the new Vosa Quote Link to comment Share on other sites More sharing options...
pegasus bridge Posted June 21, 2015 Report Share Posted June 21, 2015 Going for a chat tomorrow as their paperwork states a load of bull but one thing it says is basically there is no jack or wheel brace as messing with or change wheels invalids the insurance. (Not the exact words but same meaning) therefore it must be their responsibility owe and he said it was Friday night. If I get no joy it be straight to the new Vosa If it's a larger operator I would get straight on to someone higher up the food chain, not worth wasting your breath at local branch level. Are they bvrla members too? Might be worth looking at that as well. Ether way, disgraceful way to do business. Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted June 21, 2015 Author Report Share Posted June 21, 2015 No it's a fairly small regional out fit and not a Bvrla member having only just found out what that is. I'm speaking to the MD not a local monkey however I doubt I'll get much sense from him but may get a refund. Quote Link to comment Share on other sites More sharing options...
malkiserow Posted June 21, 2015 Report Share Posted June 21, 2015 glad you are OK. I had a wheel come lose on a hire car once but stopped and tightened them up before anything bad happened. Hire car company just said "the previous hirer must have done it" !! Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted June 22, 2015 Author Report Share Posted June 22, 2015 (edited) They admitted liability then said it wasn't them, it had brand new tyres on it when I picked it up still had the stickers on!! Couldn't explain how the handbrake didn't work mind or the fact the load area was full of broken glass after a valet. So full refund, still not sure if VOSA or HSE need to know but I will hand on my heart NOT recommend this company in Lichfield to anyone. Edited June 22, 2015 by welshwarrior Quote Link to comment Share on other sites More sharing options...
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