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Thoughts on Garage service


countryman
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I have been going to this Garage for years and over all not to bad a service, how ever while having a repair done there Mechanic broke a nut off and it needs Drilling out and some sort of insert to go in. They want about 60 quid on top of the original price to do this. Is this normal or should they just put it right at there expense.

Thanks

Chris

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sounds like it will need drilling and a helicoil installing... £60 is about right for this in most circumstances.

 

unfortunately, you will probably find that the thread had corroded and that's why it snapped... not really something you can hold the garage accountable for i'm afraid. they don't have crystal balls when estimating prices for jobs.

 

nuts/bolts can break without warning if their old, and if they do break it needs to be looked at as part of the repair process.

 

they are, just like anyone else, a business and cannot afford to work for free...


I'd want them to put right at their expense. It's part of the repair.

 

no its not, its a separate repair in its own right due to aged parts....

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This is one of these circumstances where you feel aggrieved because it wasn't broken when you put it in, but the garage can also rightly say that a mechanical failure of a bolt shearing cannot be reasonably foreseen so they should not be penalised.

 

The fact is the garage have not been negligent or shoddy to cause the bolt to shear, sometimes stuff just happens so you just have to stump up the cash and put it down to bad luck.

 

It doesn't seem that they are being excessive in the cost to put right so it is still a good service experience, just a bit more expensive.

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I'm with Brett, it happens. Stump up.

 

Alternatively, do your own servicing at home, then you've got nobody else to blame when that sort of thing does happen.

 

Be grateful it's not happened to a diesel injector or head bolt. The bill would be 4 figures before they'd even started.

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I'm with Brett, it happens. Stump up.

 

Alternatively, do your own servicing at home, then you've got nobody else to blame when that sort of thing does happen.

 

Be grateful it's not happened to a diesel injector or head bolt. The bill would be 4 figures before they'd even started.

 

sounds like you've had the pleasure of working on a HDI engine at some point....

 

stuck injectors, free with every purchase of a French diesel engine! :lol:

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