I've been a customer of Cheshire Gun Room for a few year - since moving to the area. Until recently, I would've rated their work as very good. Had an excellent tuning job on a Remington trigger, a bit of a refurb on an old rook rifle 410, servicing on several guns and so on.
All was done to a great standard, generally slightly later than promised , but nothing to complain about.
Something must've changed with their gunsmiths though. Dropping off two guns, one for a stock alteration, and one with an ejector issue, I was told they'd be ready in two weeks. Having heard nothing 10 weeks later, and been fobbed off on the phone, I dropped in to see what the status was. I was pleasantly surprised to find both were done. Stock job was fine, and no charge for the ejector job "because we serviced it last time". Only when I got home did I find out why there was no charge - not only was the issue unresolved, but it looks like an amateur went to work on it - odd bit of filing, smothered in grease, certainly worse than the I dropped it off.
Very disappointed - both with the customer service, the outright lie that it was fixed, and the shoddy job that will no-doubt cost me to have fixed at a gunsmith I trust. They've lost a customer. And I'll be making sure I warn off my shooting pals and fellow syndicate members.