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From the SACS website "An online questionnaire has been launched by HM Inspectorate of Constabulary in Scotland to allow members of the public who have applied for a grant, renewal or variation of a firearm, shotgun or air weapon certificate or sponsored a Visitor Permit in the last two years to comment on the licensing process. This questionnaire forms part of an assessment on the efficiency and effectiveness of the licensing system in Scotland. It is a short and simple questionnaire and it is vital that as many responses are received as possible." https://response.questback.com/isa/qbv.dll/ShowQuest?QuestID=5056386&sid=RGTpC8rwSX Only way to effect a change is to make sure we are heard. Its pretty quick to fill out, with ample room for comments and suggested improvements. The more people that give their experience of the process the better.