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I sold a new armsan about 6 weeks ago. 2 weeks later it' brought back with complaints of light strikes on cartridges (a 1st for me having sold quite a lot of armsans) Customer asks for a replacement which I refuse on the basis that 1- I didn' have one and 2- him saying there was a problem doesn't mean that there is one. It would be returned to suplier for testing. 2 weeks later it's back in my shop having been tested with 20 odd cartridges of various brands and all working perfectly. The conclusion- bad cartridges. Seems fair to me. Customer informed and turns to today (2 weeks after being told gun is ready) yo collect. Now this is where it gets annoying. As I explain the conclusions and offer replacement cartridges I also ask for his certificate. A legal requirement. "I haven't brought it" is the reply. "Well I'm very sorry sir but I cannot return your gun. Simply put how do O know that your certificate wasn't revoked while i had your gun?" "This is &!*#/ ridiculous!. You !&#/#& idiot! Why didn't you (!&@^^# tell me?!?! I bought a new gun and can't *@^^## use it" I thought, as always I would try to be the better man. "Let me make some arrangements and I will get it delivered to your door tomorrow" I offer. At which point surely I have gone above and beyond and anyone has to accept that it is more than 99% of shops would do? Surely?!?!? But oh no! "I've spoken to trading standards and they said get my *@&@^# money back. If that gun isn't at my door by 9 o'clock I want my !*!&@^money back" And some other rants and derogatory comments as he slammed the door and wheel spun out of the car park. I left a message on his home phone withdrawing my offer to deliver after the abuse I received. I can understand the frustration, new gun, 30 minute drive to collect and all that but there is just no need to be rude when someone is trying to help. He forgot his certificate not me. This is a guy in his 60s or 70s and really surprised me. Put a right downer on an otherwise positive day. Apologies for the rant. Just venting. Edd