gav Posted January 2, 2011 Report Share Posted January 2, 2011 right a half decent mechanic on here knows half this story lol but this is how it goes my ford maverick wouldnt start and no dash board lights so me knowing fa about motors called the rac out ! bloke comes out has a play around says wiring loom burnt out somewhere ! ohh dear quote for rewiring was ££££££ so in a panic as goin away with disabled wife and kids i paid 2 k for a cracking little renault scenic rx4 { bloody good in the snow } well 3 days later another m8 of mine who's a mechanic had a nose and noticed that the main ignition fuse had blown ! so another call and visit from a different rac bloke and he confirmed fuse blown because starter motor is dead ! so new fuse , recon starter and whay away we go now with two cars ! lol so now after a useless phone call to rac customer complaints where do i stand legally any ideas ? as i dont really need or can afford to keep two cars but will lose money and which do i keep ? Quote Link to comment Share on other sites More sharing options...
dunganick Posted January 2, 2011 Report Share Posted January 2, 2011 Sell it on and try to make a profit. You can complain about the RAC guy, but doubt anything legal will wash with them, maybe try for some compensation on future products from them. Personally i would put it down to experience and be happy it was such a cheap fix. Quote Link to comment Share on other sites More sharing options...
HDAV Posted January 2, 2011 Report Share Posted January 2, 2011 Pray for more snow and sell one on? Quote Link to comment Share on other sites More sharing options...
gav Posted January 5, 2011 Author Report Share Posted January 5, 2011 well just had correspondence from them and apparently they only give a rough idea of fault ! basically they are there to jump ya or tow ya thats bout it ! what a waste of membership money Quote Link to comment Share on other sites More sharing options...
docholiday Posted January 5, 2011 Report Share Posted January 5, 2011 dont agree i am with the AA and the four times they have been called they have been brilliant, couple of weeks ago the alternator went in the Landy at 11pm, they arrived in half an hour, put new battery in and followed me 40 miles home, cant get better than that, doc Quote Link to comment Share on other sites More sharing options...
gav Posted January 5, 2011 Author Report Share Posted January 5, 2011 yep aa seem good rac however seem rubbish Quote Link to comment Share on other sites More sharing options...
Constantinos Posted January 5, 2011 Report Share Posted January 5, 2011 (edited) Have you read their terms and conditions out of interest? For instance:- "Caring for our customers. We are committed to providing You with the highest standard of service and customer care. We realise however, there may be occasions when You feel that You did not receive the standard of service You expect. Should You have cause for complaint about any aspect of the Breakdown services, which We have provided to You, please contact Us at the address indicated and We will work with You to resolve Your complaint." or "18. We will take all reasonable care in providing Our services to You. We will not be responsible for the action or inaction of any other third parties who may provide additional services to You." May be worth pushing forward with a complaint, if you can be bothered, since the bloke got it wrong and you relied on his statements made as an RAC employee. Don't know how much he quoted for the rewiring in relation to the cost of the renault you bought, but the situation could have been a lot worse, had you got the rewiring. No guarantees, but there response is fob-off answer. Oh the joys! CK. Edited January 5, 2011 by Constantinos Quote Link to comment Share on other sites More sharing options...
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