Rich106 Posted June 15, 2011 Report Share Posted June 15, 2011 So my HW100 wasn't working I took it to my local RFD and they got the gunsmith to take a look and he said the regulator need to be rebuilt. After 8 day I got it back and it was only doing 0.9 ft lbs. The second repair took 4 weeks and it then was shooting 7 ft lbs. Finally he said he tweaked it and the RFD said it was doing 11.4 ft lbs. I got it back home and chronoed it myself to 6.6 ft lbs. So after £65, lots of phone calls and 5 weeks and my gun still not fixed I no longer want to deal with them. I will ask for a refund because they have not provided me with a service (fixing my gun). If they refuse to refund and say they will repair it where can I take it from there? Is there anyone who is above all RFD to keep them in line or am I out of luck? Thanks. Quote Link to comment Share on other sites More sharing options...
magman Posted June 15, 2011 Report Share Posted June 15, 2011 might help if we new where your are ? Quote Link to comment Share on other sites More sharing options...
Gordon R Posted June 15, 2011 Report Share Posted June 15, 2011 I am not aware of anyone above them. Send a letter asking for refund and then to Small Claims Court. Easy to do, but you will need to prove your case. Do you have bills stating what was repaired and to what standard? Do you have independent evidence it has not been done properly? Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted June 15, 2011 Report Share Posted June 15, 2011 i'd never let a run of the mill gunsmith loose on a pre charged air rifle, bunch of butchers half of them. can you send it back to the factory? or a weirauch approved repairer? Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted June 15, 2011 Report Share Posted June 15, 2011 was the gun under warranty? it isn't now i'd guess as it's been fingered by the localbutcher i mean gunsmith... Quote Link to comment Share on other sites More sharing options...
gsm1968 Posted June 15, 2011 Report Share Posted June 15, 2011 So my HW100 wasn't working where can I take it from there? Thanks. HW100's don't just ,"not work" I would take it to some one who's chrono is proved to work and get a second opinion. If your chrono has a problem, you will know straight away. If you have two chrono's that agree the gunsmith hasn't put it right, then take it up with them. Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted June 15, 2011 Report Share Posted June 15, 2011 I thought these were supposed to be tamperproof? Quote Link to comment Share on other sites More sharing options...
snipper Posted June 15, 2011 Report Share Posted June 15, 2011 nothing is tamperproof if you are not very good at working on them yourself i would send it back to hull cartridge for a repair/service best place to see how the HW100 strips is youtube .......... but dont strip it unless you know what your doing . Quote Link to comment Share on other sites More sharing options...
Clubshot Posted June 15, 2011 Report Share Posted June 15, 2011 I have a HW100 and the Only place that goes to for Repair / Service is Hull Cartridge As aware they are the Only ones that have Service Kits and Spares Normally turned around and returned within a week And with Full Warranty - Service BOB/R Quote Link to comment Share on other sites More sharing options...
Clubshot Posted June 15, 2011 Report Share Posted June 15, 2011 (edited) Removed - double post BOB/R Edited June 15, 2011 by Clubshot Quote Link to comment Share on other sites More sharing options...
fergie Posted June 16, 2011 Report Share Posted June 16, 2011 if mine was broken and i needed to get it fixed by someone i would send it to HULL CARTRIDGE COMPANY LIMITED Bontoft Avenue, National Avenue, Hull, England HU5 4HZ. Telephone: +44 (0) 1482 342756 Fax: +44 (0) 1482 346103 Website: www.hullcartridge.co.uk Email: sales@hullcartridge.co.uk Quote Link to comment Share on other sites More sharing options...
RC45 Posted June 16, 2011 Report Share Posted June 16, 2011 One of the best Airgun gunsmiths linky Quote Link to comment Share on other sites More sharing options...
Clubshot Posted June 16, 2011 Report Share Posted June 16, 2011 Big issue is there is Still some good Air Gunsmiths out there But have they got the Gun Service Kits like Manufacture / Distributors ? BOB/R Quote Link to comment Share on other sites More sharing options...
BUCKSHOT BILL Posted June 16, 2011 Report Share Posted June 16, 2011 To my knowledge I didn't think the hw100 had a regulator I think the gunsmith is telling porkies Quote Link to comment Share on other sites More sharing options...
finnerz89 Posted June 16, 2011 Report Share Posted June 16, 2011 (edited) duplicate post Edited June 16, 2011 by finnerz89 Quote Link to comment Share on other sites More sharing options...
finnerz89 Posted June 16, 2011 Report Share Posted June 16, 2011 nothing is tamperproof amen to that!! Quote Link to comment Share on other sites More sharing options...
snipper Posted June 16, 2011 Report Share Posted June 16, 2011 To my knowledge I didn't think the hw100 had a regulator I think the gunsmith is telling porkies they do have a regulator Quote Link to comment Share on other sites More sharing options...
Durham-laddie Posted June 16, 2011 Report Share Posted June 16, 2011 Under the Sale of Goods Act, if something is not of ‘satisfactory quality’ you have the right have it replaced or repaired free. You can ask the retailer to do either, but it can normally choose to do whichever would be cheapest. If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it and then claim compensation from the retailer for the cost of doing this. If it can neither repair or replace the item, you can either have your money back minus an amount for the use you have had of it, or keep the item and get a reduction on the price you paid. You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland Quote Link to comment Share on other sites More sharing options...
Gnome of the Woods Posted June 16, 2011 Report Share Posted June 16, 2011 To my knowledge I didn't think the hw100 had a regulator I think the gunsmith is telling porkies They are regged! Quote Link to comment Share on other sites More sharing options...
Welsh Andy Posted June 17, 2011 Report Share Posted June 17, 2011 HW100s are regged. These gunsmiths seem really incompetant! Why return guns to customers so low powered and then have to lie about having put it right. One thought though, if they say its 11.4 and yours say less, could your chrono be wrong. If you told us where you are, you may get suggestions for putting it right. Quote Link to comment Share on other sites More sharing options...
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