huffhuff Posted February 13, 2012 Report Share Posted February 13, 2012 I bought a Barbour Dunmoor fleece about 4 years ago. Over this winter the pocket started to come away at the seam (overloaded with carts I imagine). First of all I checked the website for warranty periods - it was only a year from purchase. So, I thought I'd email them and ask if they have any authorised repair service. They replied the same day with a no, but that they would send a freepost bag out and get it checked by the factory. They just emailed saying they will cover the fault and I can choose another jacket up to the same price. I went for the same one although it is slightly redesigned. What a great service. That is why I have another 4 jackets form Barbour! Quality service and a quality product. You gets what you pays for! huffhuff-a-roo Quote Link to comment Share on other sites More sharing options...
garyb Posted February 13, 2012 Report Share Posted February 13, 2012 (edited) Very interesting. I have the same coat, with the same problem! Do you have the email address you used? Edited February 13, 2012 by garyb Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 13, 2012 Author Report Share Posted February 13, 2012 Very interesting. I have the same coat, with the same problem! Do you have the email address you used? Is it on the corner of the pocket? Where the pocket joins the main body of the jacket? I emailed customer.services@barbour.com and then a lady called Angie replied with the info. Good luck... Quote Link to comment Share on other sites More sharing options...
garyb Posted February 13, 2012 Report Share Posted February 13, 2012 Indeed it is. Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 13, 2012 Author Report Share Posted February 13, 2012 How old is yours? I think Nik also had the same issue. Maybe they are not that great after all... Quote Link to comment Share on other sites More sharing options...
garyb Posted February 13, 2012 Report Share Posted February 13, 2012 I would think... 3 years? Although I'm not convinced mine is a Dunmoor actually, It's one of the "Northumbria range" of Fleeces? Quote Link to comment Share on other sites More sharing options...
twitchynik Posted February 13, 2012 Report Share Posted February 13, 2012 Mine went after only a month or so. Sent it back to John Norris and got a replacement within a week. Quote Link to comment Share on other sites More sharing options...
garyb Posted February 14, 2012 Report Share Posted February 14, 2012 I've sent my email - so will wait and see... Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 14, 2012 Author Report Share Posted February 14, 2012 I got confirmation of despatch today. I could have spent up to the value of the jacket on any barbour product. But, their fleece stuff is somewhat lacking so stuck with the dunmoor - although the new redesigned one. Still, great service. I'm sure they'll come up trumps for you Gary (if not, I'll give you email address of the lady dealing with mine). Quote Link to comment Share on other sites More sharing options...
garyb Posted February 14, 2012 Report Share Posted February 14, 2012 Not heard anything as yet. Quote Link to comment Share on other sites More sharing options...
washerboy Posted February 14, 2012 Report Share Posted February 14, 2012 Always had brilliant aftersales service, had coats rewaxed and stiched up and made to look like new,the turn around time was always fast.wouldnt buy any other waxed coat Quote Link to comment Share on other sites More sharing options...
chrispti Posted February 14, 2012 Report Share Posted February 14, 2012 Mines about 2 years old, guessing its the newer version No problems with it yet, I do think they are bloody good.... I sat out in some horizontal rain on the foreshore whilst wildfowling and I was still warm and as dry as bone when I finnished I couldn't recommend them enough Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted February 14, 2012 Report Share Posted February 14, 2012 This is the kind of thing that really sets a company apart. Full marks to them Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 15, 2012 Author Report Share Posted February 15, 2012 A brand new one turned up in the post today. Cracking.The redesign is much better. It's now waterproof and has hand warmer pockets along with more alacantara. Cannot recommend Barbour enough. i know you pay a bit more on the outset...but they are bloody good, quality products. Ben Quote Link to comment Share on other sites More sharing options...
james8iles Posted February 20, 2012 Report Share Posted February 20, 2012 I sent mine away last week as I have exactly the same problem. One pocket had split and the other was on its way. Is the redesigned one any different regarding the pockets/ reinforcement for not coming away from the main jacket? Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 20, 2012 Author Report Share Posted February 20, 2012 Not sure how old yours is. This new one has hand-warmer pockets, waterproof lining, alacantara patches on shoulders and collar. My original just had front pockets. I think the colour is slightly different too. Not sure how old yours is. This new one has hand-warmer pockets, waterproof lining, alacantara patches on shoulders and collar. My original just had front pockets. I think the colour is slightly different too. Quote Link to comment Share on other sites More sharing options...
Cosd Posted February 20, 2012 Report Share Posted February 20, 2012 Good to know, I just bought my first Barbour jacket Quote Link to comment Share on other sites More sharing options...
Salopian Posted February 20, 2012 Report Share Posted February 20, 2012 I think you should hear about the problems I have had with Barbour. I bought a Barbour Beaufort wax jacket 25 years ago. I wore it nearly everyday during autumn, winter & spring for three years and eventually it got a few tears in the sleeves and a patch pocket started to come away. I telephoned customer services and they sent a prepaid bag to return it in. About two weeks later it came back, two new sleeves, two new pockets, new zip, new storm flap. It looked awful, just like a patchwork carpet, I felt like a clown wearing it. But I persevered and have continued to wear it every morning to take my dogs exercising and about thirty days a year shooting in the season for the last 22 years. Now about my grievance. Do you know, not once have Barbour wrote to me or emailed me to try and sell me any new products or checked to see if my Beaufort is all right. What makes things worse is my wife keeps wearing it for gardening. Do you think I should complain and try and get a free one for my wife? I will never ever buy a new jacket from Barbour again. Because I don't need to. Buy Barbour, Buy British, But The Best. Salopian Quote Link to comment Share on other sites More sharing options...
Salopian Posted February 24, 2012 Report Share Posted February 24, 2012 I don't believe it. I have just had an email from Barbour Customer services. They have read my post above, and have said if I am unhappy with the repair they will send me a prepaid envelope to send it back for repair. Not bad service for a 25 year old jacket. :) Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 24, 2012 Author Report Share Posted February 24, 2012 Seriously? i should expect some freebies then Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted February 24, 2012 Report Share Posted February 24, 2012 I'm looking at getting a Barbour jacket suitable for shooting and general country stuff, any recommendations? Quote Link to comment Share on other sites More sharing options...
huffhuff Posted February 24, 2012 Author Report Share Posted February 24, 2012 They have a wide selection - tweed, fleece, synthetic...and wax. What 'country stuff' in particular? I use my fleece throughout the year for anything I do outdoors; http://www.barbourbymail.co.uk/Mens-Barbour-Dunmoor-Fleece-Jacket-2011.html I have a waterproof similar to this (think they have stopped the exact model). It's lightweight and can take a fleece zipped to it; http://www.barbourbymail.co.uk/Barbour-New-Crossfell-Jacket.html I have this for the more casual affair; http://www.barbour.com/mens-clothing/jackets-coats/quilted/lifestyle-mens/chelsea-sportsquilt Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted February 24, 2012 Report Share Posted February 24, 2012 I like the first couple, not so sure about the last one. I bought a wax-cotton jacket from M&S a few years back and it's totally knackered. Quote Link to comment Share on other sites More sharing options...
chrispti Posted February 24, 2012 Report Share Posted February 24, 2012 I don't believe it. I have just had an email from Barbour Customer services. They have read my post above, and have said if I am unhappy with the repair they will send me a prepaid envelope to send it back for repair. Not bad service for a 25 year old jacket. :) If your being serious, then well done Barbour with that kind of service I will definitely buy again Quote Link to comment Share on other sites More sharing options...
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