Conygree Posted June 3, 2012 Report Share Posted June 3, 2012 My son is due a large insurance refund from his cancelled motor policy, but the insurance company 'claim' to have transfered the money to his bank account but on checking the bank account nothing has been transfered. After checking with the bank he went back to the 'on line insurance company' who claim, from their screen they claim it shows it's been paying into his bank account but nothing has been paid in to date - what can he do to get the money he is due. Help please. Quote Link to comment Share on other sites More sharing options...
silpig5 Posted June 3, 2012 Report Share Posted June 3, 2012 some bank transfers take 3 working days , check thursday Quote Link to comment Share on other sites More sharing options...
n11tht Posted June 3, 2012 Report Share Posted June 3, 2012 a direct refund can take 19 working days, don't ask me why but it what i have to tell customers when they cancel policies. Quote Link to comment Share on other sites More sharing options...
Conygree Posted June 3, 2012 Author Report Share Posted June 3, 2012 a direct refund can take 19 working days, don't ask me why but it what i have to tell customers when they cancel policies. Many thanks - as I lent him the money, it would be me that looses out. That's why I needed some advise on how to proceed. Quote Link to comment Share on other sites More sharing options...
Tug Posted June 3, 2012 Report Share Posted June 3, 2012 I had an issue when I got a refund to a card that had been replaced. The money was sitting in a holding account and I had to work hard to get it back. Quote Link to comment Share on other sites More sharing options...
Rupert Posted June 3, 2012 Report Share Posted June 3, 2012 I bet the handlers screen will say it has been paid but actually it means sent to the paying dept which wont be customer facing,some kind of timescale would be helpful. Quote Link to comment Share on other sites More sharing options...
Psyxologos Posted June 4, 2012 Report Share Posted June 4, 2012 My son is due a large insurance refund from his cancelled motor policy, but the insurance company 'claim' to have transfered the money to his bank account but on checking the bank account nothing has been transfered. After checking with the bank he went back to the 'on line insurance company' who claim, from their screen they claim it shows it's been paying into his bank account but nothing has been paid in to date - what can he do to get the money he is due. Help please. I had the EXACT same thing done to me from Admiral. After 14 days(!!!) of them saying that they DID refund the money, I told them I spoke to my credit card company and they confirmed that no money had been transfered and that they would start a dispute with the regulator. They called me within 10 minutes to say that they had made a mistake. Next morning I had the money in my account. they do this so you forget about it, and if you do not at least they have gained some interest on YOUR money... Quote Link to comment Share on other sites More sharing options...
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