team tractor Posted October 19, 2012 Report Share Posted October 19, 2012 I've just read that theoben have gone into administration. I wonder how prices will drop or parts availability Quote Link to comment Share on other sites More sharing options...
bigman Posted October 19, 2012 Report Share Posted October 19, 2012 to be fair theres a few lads that make much better replacement valves an bits so im not to concerned on that front Quote Link to comment Share on other sites More sharing options...
mr williamson Posted October 19, 2012 Report Share Posted October 19, 2012 I would never have saw that coming...... Quote Link to comment Share on other sites More sharing options...
Chris B.12345 Posted October 19, 2012 Report Share Posted October 19, 2012 Nor me i have always had a theoben i think there the best air riffles,and never let me down in 20 years i have been shooting i think. Quote Link to comment Share on other sites More sharing options...
chrisjpainter Posted October 19, 2012 Report Share Posted October 19, 2012 oh that's a shame. I've always liked their simplicity, but the reports on their customer service and that so many guns seem to be sent out that need fiddling with just to get them usable show there are problems. A buy out by someone perhaps? Would be sad if the Rapid disappeared altogether. As bigman says there are better than standard replacements out there, so it can't be beyond the bounds of possibility that someone will save them and just improve their reliability - and their customer service! Quote Link to comment Share on other sites More sharing options...
Chris B.12345 Posted October 19, 2012 Report Share Posted October 19, 2012 hope so chris Quote Link to comment Share on other sites More sharing options...
Hamster Posted October 20, 2012 Report Share Posted October 20, 2012 (edited) A very big loss if it's allowed to happen in my view :( , remember these were the people who radicalised not only the simple break barrel but also pretty much the whole hunting with pneumatics scene. On the other hand few will mourn the loss of the next retro silencer that screws onto another silencer that's screwed to another silencer that costs only £225 with a must buy adaptor that costs £48 which is to be named ..........................3Xi - Pulse. Edited October 20, 2012 by Hamster Quote Link to comment Share on other sites More sharing options...
Catweazle Posted October 20, 2012 Report Share Posted October 20, 2012 I'm not really surprised, the PCP is a complicated device and users are quite discerning. Not many people would spend that amount of money with a company whose poor customer service is legendary. I bought my Rapid Mk2 directly from Ben Taylor, because he was offering a 10 year warranty on all rifles he sold. Little did I know that 5 years later he would pack in his business, luckily the Rapid has been fine. Quote Link to comment Share on other sites More sharing options...
simon6ppc Posted October 20, 2012 Report Share Posted October 20, 2012 Nor me i have always had a theoben i think there the best air riffles,and never let me down in 20 years i have been shooting i think. you 100 percent right pal, ive a mark 1.had it since new on fac. very very accurate gun. if i could find an fac air rifle better i would change for it, but av,nt in all the years ive owned it..the only thing i ave with it is taking of the bottle to fill it, nothing realy Quote Link to comment Share on other sites More sharing options...
Tod Posted October 20, 2012 Report Share Posted October 20, 2012 not much of a shock really there poor customer relations are the stuff of legend Quote Link to comment Share on other sites More sharing options...
swiss.tony Posted October 20, 2012 Report Share Posted October 20, 2012 shame really just shows you state of are country gun shops closing left right and center kebab shops and car washes opening up every where Quote Link to comment Share on other sites More sharing options...
fenboy Posted October 20, 2012 Report Share Posted October 20, 2012 Another great British company ruined by foreign owners, the customer is king, and when you start giving them sub standard service and goods then they soon do the off. I just dont think they have moved with the times enough. Quote Link to comment Share on other sites More sharing options...
bullet boy Posted October 20, 2012 Report Share Posted October 20, 2012 Personally im not surprised although im saddened to hear this. Theoben rifles have been nothing short of superb but their Customer Service has certainly let them down as it was dire! You gotta look after your Customers as they are your "bread and butter"! If all companies were like Daystate then they would go far wrong!!Brilliant Customer Service!! Quote Link to comment Share on other sites More sharing options...
secretagentmole Posted October 20, 2012 Report Share Posted October 20, 2012 (edited) Actually of late the customer service was getting better, when I needed the gas ram hose they told me to drop in and collect it, they did not appear overly busy then! That was last week! They were still quoting on Thursday for servicing, I rang up on Friday to get answerphone only and started finding only the answerphone! Edited October 20, 2012 by secretagentmole Quote Link to comment Share on other sites More sharing options...
bigman Posted October 20, 2012 Report Share Posted October 20, 2012 Never had a problem with the staff , they always helped me out far more than i expected Tony is a topman Quote Link to comment Share on other sites More sharing options...
bullet boy Posted October 20, 2012 Report Share Posted October 20, 2012 Actually of late the customer service was getting better, when I needed the gas ram hose they told me to drop in and collect it, they did not appear overly busy then! That was last week! They were still quoting on Thursday for servicing, I rang up on Friday to get answerphone only and started finding only the answerphone! They probably realised after all these years that they got it wrong! For me Daystate are by far the best Customer Service! Quote Link to comment Share on other sites More sharing options...
tweedledee Posted October 20, 2012 Report Share Posted October 20, 2012 I reckon its a sad loss for the British air gun industry.i have three of their fac rifles and chances are they are with me to stay.great guns .really sorry for the staff. Quote Link to comment Share on other sites More sharing options...
Rimfireboy Posted October 20, 2012 Report Share Posted October 20, 2012 I didn't think the new stuff was as nicely finished as my older theobens. The blueing didn't seem to have the same lustre and details like the posi-drive type wood screws in the stock. They used to use cap head machine screws. Just things like that, for me, didn't make it as top end products any more. Just my opinion. I wouldn't have bought another new theoben for these reasons, and the poor customer service. Quote Link to comment Share on other sites More sharing options...
Catweazle Posted October 20, 2012 Report Share Posted October 20, 2012 If all companies were like Daystate then they would go far wrong!!Brilliant Customer Service!! News travels fast, companies like Daystate and MTC have built their reputations on excellent customer service. That's why they survive in a difficult market. Quote Link to comment Share on other sites More sharing options...
simon6ppc Posted October 20, 2012 Report Share Posted October 20, 2012 Personally im not surprised although im saddened to hear this. Theoben rifles have been nothing short of superb but their Customer Service has certainly let them down as it was dire! You gotta look after your Customers as they are your "bread and butter"! If all companies were like Daystate then they would go far wrong!!Brilliant Customer Service!! i 100 percent agree.there after sales are utter ****, yet they make brilliant guns Quote Link to comment Share on other sites More sharing options...
guineapig Posted October 20, 2012 Report Share Posted October 20, 2012 thanks for that bigman i think ive sussed who you are mate all ive got to say is as martin owns the company and doing so fantastically well in the usa you would have thought he might have put his hand in his pocket to help theoben instead of making us go cap in hand to someone else for help and ultimately go tits up you are all a smart bunch of chaps so go figure his logic maybe you will come to same answer i did 4 years ago anyway onwards and upward and enjoy your sport everyone atb tony Quote Link to comment Share on other sites More sharing options...
bigman Posted October 21, 2012 Report Share Posted October 21, 2012 No problem mate , i hope things work out for you all Quote Link to comment Share on other sites More sharing options...
kent Posted October 21, 2012 Report Share Posted October 21, 2012 going into administation is very different than recievership, companies that recover from this often end up stronger in the long run Quote Link to comment Share on other sites More sharing options...
chrisjpainter Posted October 21, 2012 Report Share Posted October 21, 2012 going into administation is very different than recievership, companies that recover from this often end up stronger in the long run that's very true. I think the problem will be the U.S. sales. If they really are doing well over there, the temptation might be just to pull the plug completely over here and just concentrate on the market across the pond. REALLY hope this doesn't happen. If I had a perfect gun cabinet, there would have to be a Rapid in there. But one that worked. properly. one that didn't need to go back and forth to bits replaced that should have worked properly in the first place. Quote Link to comment Share on other sites More sharing options...
Graham M Posted October 21, 2012 Report Share Posted October 21, 2012 I went to their stand at the Midland game fare some 10 years ago to enquire about buying a new Rapid 7. I asked if I could have a look at the one on the stand and was told in a rather off-handed manner .”Yeah, OK”. I looked at it and then raised the rifle to look through the scope up into the big tree next to the stand, and was staggered when the man literally dragged the rifle out of my hands stating that it was dangerous to point the rifle. I have probably been shooting since before the man was born and was absolutely gob-smacked by his attitude, as I was pointing the damn thing up into the air purposely to make sure I was being seen to be safe. They lost a sale there that day, and to be honest I never bothered to look at one again. Can't say I'm surprised that they have gone with the ignorant attitude that they showed to potential customers. G.M. Quote Link to comment Share on other sites More sharing options...
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