Jono 4 Posted February 20, 2013 Report Share Posted February 20, 2013 The middle of December I bought a magnet from Pinewood Sporting, received an email saying they were out of stock on the 20th December, but would be back in stock mid January, offering me a refund, so I emailed back saying it was fine, I would wait, then emailed them for an update in the middle of January, for an update, no response so I called, to be told they were being made but they would be another 2 weeks,again said I would wait, as I heard nothing I emailed them again on Friday again no response, so I called this morning to be told they were in painting and would be another 2 weeks, no apology from them, just the way it is. Customer service at its best, anyone else had problems? Quote Link to comment Share on other sites More sharing options...
The Essex Hunter Posted February 20, 2013 Report Share Posted February 20, 2013 The last time I dealt with Roland he was getting ready to move units, I paid him for a replacement motor and that arrived the next day. TEH Quote Link to comment Share on other sites More sharing options...
landrover Posted February 20, 2013 Report Share Posted February 20, 2013 must admit i've always had good service from them Quote Link to comment Share on other sites More sharing options...
JDog Posted February 20, 2013 Report Share Posted February 20, 2013 Roland does not have the best PR skills in the world but the product is very good. I also know that he is having problems with his elderly father at the same time as having improvements made to the manufacturing premises. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted February 20, 2013 Report Share Posted February 20, 2013 Always had good service from Pinewood. Quote Link to comment Share on other sites More sharing options...
Beretta06 Posted February 20, 2013 Report Share Posted February 20, 2013 I had a number of bad experiences and wouldn't use them again :-( Quote Link to comment Share on other sites More sharing options...
Cranfield Posted February 20, 2013 Report Share Posted February 20, 2013 It pays to remember that many of these Companies are one or two men bands, not major Corporations with hundreds of staff. So sometimes work does gets influenced by personal priorities and sometimes they get let down and delayed by third parties. I agree that sometimes the communications can be a bit blunt, but Pinewood are definitely in my top three reputable Suppliers. Quote Link to comment Share on other sites More sharing options...
Beretta06 Posted February 20, 2013 Report Share Posted February 20, 2013 It pays to remember that many of these Companies are one or two men bands, not major Corporations with hundreds of staff. So sometimes work does gets influenced by personal priorities and sometimes they get let down and delayed by third parties. I agree that sometimes the communications can be a bit blunt, but Pinewood are definitely in my top three reputable Suppliers. I appreciate you are always consistently pro Pinewood, but good service and communication has nothing to do with company size!! Most people argue that large corporations are 'faceless masses' with poor service! Quote Link to comment Share on other sites More sharing options...
Jono 4 Posted February 20, 2013 Author Report Share Posted February 20, 2013 It pays to remember that many of these Companies are one or two men bands, not major Corporations with hundreds of staff. So sometimes work does gets influenced by personal priorities and sometimes they get let down and delayed by third parties. I agree that sometimes the communications can be a bit blunt, but Pinewood are definitely in my top three reputable Suppliers. I completely understand, I run a small company, but the bit where we stand out against our competitors is customer service as a result 85% + is repeat work for existing customers. I would have been happy with a general email just updating me on the order position, but to not even contact is appalling customer service. Quote Link to comment Share on other sites More sharing options...
pob Posted February 20, 2013 Report Share Posted February 20, 2013 I too have found the man to be incredibly rude, but he did give me what I wanted in the end. You cannot argue with the quality of the product though. My advice is to tough it out and wait for the magnet. You won't be disappointed. Quote Link to comment Share on other sites More sharing options...
Stovepipe Posted February 20, 2013 Report Share Posted February 20, 2013 Good old Roly Puddleduck, always makes me smile. Quote Link to comment Share on other sites More sharing options...
motty Posted February 21, 2013 Report Share Posted February 21, 2013 I too have found the man to be incredibly rude, but he did give me what I wanted in the end. You cannot argue with the quality of the product though. My advice is to tough it out and wait for the magnet. You won't be disappointed. I know they are a quality magnet, but their magnets won't put any more birds in the bag than a budget model from UKSW or elsewhere. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.