phil123 Posted April 27, 2014 Report Share Posted April 27, 2014 Having a intermittent problem with the old sky box, just phoned them up to try and get it replaced but after some polite arguing it was still going to cost £160. Bit of a cheek when you pay them a fortune a month! Does anybody work for sky or know a way to get the box replaced for free? Cheers Phil Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted April 27, 2014 Report Share Posted April 27, 2014 (edited) How long have you been with sky ? Do you have a package? I just got some one a new hd + box Edited April 27, 2014 by m2tyj Quote Link to comment Share on other sites More sharing options...
mpk Posted April 27, 2014 Report Share Posted April 27, 2014 I have just changed to Virgin an have a sky+ HD box and a normal sky box here if you want to pay the postage it's yours. Quote Link to comment Share on other sites More sharing options...
aris Posted April 27, 2014 Report Share Posted April 27, 2014 That's one nice thing about Virgin - they basically own the box and loan it to you, so if it goes wrong, they fix/replace it. Quote Link to comment Share on other sites More sharing options...
phil123 Posted April 27, 2014 Author Report Share Posted April 27, 2014 How long have you been with sky ? Do you have a package? I just got some one a new hd + box I've been with them about 8 years and have the variety package with HD, about £37 a month I wanted a box with the wireless so we can get the online movies and on demand but thank you very much mpk, very kind offer Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted April 27, 2014 Report Share Posted April 27, 2014 phone them ask for a new sky box you will have to pay 15£ tho Quote Link to comment Share on other sites More sharing options...
phil123 Posted April 27, 2014 Author Report Share Posted April 27, 2014 I already tried, the best they would do was £160 Quote Link to comment Share on other sites More sharing options...
fruity Posted April 27, 2014 Report Share Posted April 27, 2014 Cancel and re subscribe in couple weeks they will give you new kit then Quote Link to comment Share on other sites More sharing options...
bullet boy Posted April 27, 2014 Report Share Posted April 27, 2014 £160 for new box that's scandalous!! Quote Link to comment Share on other sites More sharing options...
JustJon Posted April 27, 2014 Report Share Posted April 27, 2014 I'd cancel my contract. Just tried selling me insurance @ £80/year - what a con!!! If it breaks I'll stop the service. It's ridiculous Quote Link to comment Share on other sites More sharing options...
phil123 Posted April 27, 2014 Author Report Share Posted April 27, 2014 I told them I was going to cancel and start again in my partners name, she reckoned they are aware of this procedure but its something I might just do! Quote Link to comment Share on other sites More sharing options...
martyn2233 Posted April 27, 2014 Report Share Posted April 27, 2014 Skybox f5s off the bay and save money cancel sky Quote Link to comment Share on other sites More sharing options...
aris Posted April 27, 2014 Report Share Posted April 27, 2014 Skybox f5s off the bay and save money cancel sky Illegal and risky. Quote Link to comment Share on other sites More sharing options...
station Posted April 27, 2014 Report Share Posted April 27, 2014 (edited) I have just changed to Virgin an have a sky+ HD box and a normal sky box here if you want to pay the postage it's yours.Take this very kind offer up.Then just get sky to partner your viewing to the new 'second hand' box. My brothers done this in the past and all was ok. As for the wifi bit they do a dongle - but always better if you can LAN cable to router and forget wifi. Edited April 27, 2014 by station Quote Link to comment Share on other sites More sharing options...
mpk Posted April 27, 2014 Report Share Posted April 27, 2014 On a side note when I cancelled I got a call around a week later and 2 days before my virgin was connected from the dedicated winback team (I had also been with them 8 years) and they offered me all sorts to stay, maybe an ideal Opportunity to request the box you want as a gesture to keep your custom ?? Quote Link to comment Share on other sites More sharing options...
clakk Posted April 27, 2014 Report Share Posted April 27, 2014 moved from derby to here brother in law nuked skybox taking it out sky wanted 65 quid 4 years ago missus said cancel then aint paying that they panicked said 45 quid missus said NOOO. 5 mins l8r captin grovel rang up said as 1 off we could have it for free.just cancel theyl lick your nose to get you back theres so many ways to get round sky and still watch it their scared as mr aussie n his rat sons know weve had enough of being ripped off.internet is full of ways to get sky without paying them they,l soon back down even if you have to wait a week or two atb clakk Quote Link to comment Share on other sites More sharing options...
four-wheel-drive Posted April 27, 2014 Report Share Posted April 27, 2014 (edited) Cancel and re subscribe in couple weeks they will give you new kit then Just what I was going to say you get to keep the old box and you can still see most of the old channels then after a couple of months start again as a new custemer you tend to have to do this with car insurance as if you do not the robbing people will put it up every year. Edited April 27, 2014 by four-wheel-drive Quote Link to comment Share on other sites More sharing options...
otherwayup Posted April 27, 2014 Report Share Posted April 27, 2014 (edited) ... I wanted a box with the wireless so we can get the online movies and on demand ... I just bought a 'wifi bridge dongle' off the bay for about £14 and plugged that in the network cable socket of my sky+ HD box. Works a treat. Edited April 27, 2014 by otherwayup Quote Link to comment Share on other sites More sharing options...
HDAV Posted April 27, 2014 Report Share Posted April 27, 2014 What's the issue with the box? Have you forced an update? Quote Link to comment Share on other sites More sharing options...
Munzy Posted April 27, 2014 Report Share Posted April 27, 2014 I told them I was going to cancel and start again in my partners name, she reckoned they are aware of this procedure but its something I might just do! This is where you went wrong! You told them, "I'm cancelling... but I'll sign up to continue paying you with a new name". What you should have said is, "I pay a monthly subscription for TV which I cannot watch because my box is broken. Replace my box now or I have no need for your service." Has worked for me on three occasions despite being told of the call out / hardware replacement costs. Sky rely on you not having the guts to go through with your threat of leaving so to quote Joan Collins... "Get some nuts!" Quote Link to comment Share on other sites More sharing options...
chady Posted April 27, 2014 Report Share Posted April 27, 2014 jeremy.darroch@bskyb.com Send a Polite. Email to the above explains how long you have been a customer how long since you have upgraded ect. If you have no box there no good to you. And all you want is the equipment to allow you to give them the monthly figure. Make sure you have you phone no. On the email and give it a week norm 3 days and you will get a call telling you there sending you a new box and a couple of other freebies... Quote Link to comment Share on other sites More sharing options...
crossy 666 Posted April 27, 2014 Report Share Posted April 27, 2014 (edited) Cancel and re subscribe in couple weeks they will give you new kit then this is what we did when I told them we was leaving they told me they wanted there box/dish back as it belong to them so I told them they best be qwick as I have just put it at the bottom of the drive for them Edited April 27, 2014 by crossy 666 Quote Link to comment Share on other sites More sharing options...
phil123 Posted April 27, 2014 Author Report Share Posted April 27, 2014 Cheers chaddy, I'll give it a go. Quote Link to comment Share on other sites More sharing options...
simon93 Posted April 28, 2014 Report Share Posted April 28, 2014 I cancelled my sky contract,they rang me next day and gave me the full sky package,films,sport,etc.for 6 months free of charge. Quote Link to comment Share on other sites More sharing options...
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