TaxiDriver Posted August 26, 2016 Report Share Posted August 26, 2016 My son has an Asus laptop that was at the time a decent spec in order to play games etc, Some months ago, Windows 7 upgraded itself to Windows 10 then it all went wrong, my son tried to go back to Windows 7 but now the wireless is not working. A local shop has told him the wireless controller and card are not communicating and need replacing at far more than the laptop is worth :( Quote Link to comment Share on other sites More sharing options...
ShootingEgg Posted August 26, 2016 Report Share Posted August 26, 2016 The laptop software upgrade/downgrade of windows shouldn't have physically broken that. It will be driver issues due to the change. I would try searching the asus support site and see if there are controller drivers etc Quote Link to comment Share on other sites More sharing options...
chancer2 Posted August 26, 2016 Report Share Posted August 26, 2016 (edited) A possible way is to buy, £25 ish a genuine W7 disc and re install it. Or you could install a linux based OS for free. A usb wireless dongle may work instead of the on board one. Hope this helps. David. Shooting Egg is suggesting the best first route. Edited August 26, 2016 by chancer2 Quote Link to comment Share on other sites More sharing options...
paul1966 Posted August 26, 2016 Report Share Posted August 26, 2016 when my pc first upgraded to win10 it went wrong, i have since done a clean install of 10 and so far its been fine Quote Link to comment Share on other sites More sharing options...
Lord O War Posted August 26, 2016 Report Share Posted August 26, 2016 You could just buy a usb wifi adapter and plug it in to one of your usb slots. I did this with my laptop and the new card is MUCH faster than the internal one and it runs on 5GHz rather than the more crowded 2.4 I bought a netgear A6210 to use and it is great. Only thing is the wifi card is big so if you carry your laptop about a lot it will get annoying but mine just sits on the table. I have avoided Win 10 so far and will go to 7 when I get round to it. Quote Link to comment Share on other sites More sharing options...
B25Modelman Posted August 27, 2016 Report Share Posted August 27, 2016 It is well known that Win 10 has driver issues. My son did the same and has returned to 7. Can we assume he has reverted to Win 7. If so ASUS web will provide the driver(s). Or does he not have to original discs that came with the comp. Quote Link to comment Share on other sites More sharing options...
martyn2233 Posted August 27, 2016 Report Share Posted August 27, 2016 It is well known that Win 10 has driver issues. My son did the same and has returned to 7. Can we assume he has reverted to Win 7. If so ASUS web will provide the driver(s). Or does he not have to original discs that came with the comp. discs with a laptop don't think you get them anymore there it normally a particular place on boot drive to reinstall again Quote Link to comment Share on other sites More sharing options...
CaptainBeaky Posted August 27, 2016 Report Share Posted August 27, 2016 Win 7 - Try softwaregeeks - £15 for a licence, and you download the ISO image to either burn to a DVD or copy to a USB drive. If you still have the original licence number, you can download the ISO direct from Microsoft. It will boot and install from a USB drive. Quote Link to comment Share on other sites More sharing options...
Alpha Mule Posted August 27, 2016 Report Share Posted August 27, 2016 Start menuright click (RC) on Computerselect manageselect device managermove to the device showing without driversRCSelect propertiesSelect the Details tabselect hardware Ids from the properties drop down menuHighlight the top one and hit Control+COpen a browser on hit Control+V (Or paste into Google) in the address bar.This should point you at compatible drivers.Failing this go to the manufacturers web site and find the support section. You should be able to narrow down the drivers required by selecting the exact model you need from there. You may be able to to a re-install from the system. You will need to get to the start up screens for this - Probably hitting F12 during boot up to get to the repair menus. Stick up the model number so we can get a better idea of what will be available to you Also get the details from the missing driver. Quote Link to comment Share on other sites More sharing options...
Alpha Mule Posted August 27, 2016 Report Share Posted August 27, 2016 Look in https://www.asus.com/uk/support/ Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted August 27, 2016 Author Report Share Posted August 27, 2016 Typical luck, Thanks to Alpha Mule for the info and the link. I've entered his serial number but it says the drivers/ recovery media are currently not available :( Thanks to the link provided by Alpha Mule, I can at least contact Asus and see if they can do anything and at what cost Just seems a darn shame that as expensive as it was, it's not overused, just seems to good to throw away. Thanks to everyone who's responded, It's beyond my comprehension to even start trying ( that's why I use iPad for web browsing) Neil Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted August 27, 2016 Report Share Posted August 27, 2016 hello, not a good knowledge of computers but can you re boot it ? my son has done for me 2 times i am on a asus vista and google wants to delet me well it must be all of 10 years old Quote Link to comment Share on other sites More sharing options...
Alpha Mule Posted August 27, 2016 Report Share Posted August 27, 2016 Typical luck, Thanks to Alpha Mule for the info and the link. I've entered his serial number but it says the drivers/ recovery media are currently not available :( Thanks to the link provided by Alpha Mule, I can at least contact Asus and see if they can do anything and at what cost Just seems a darn shame that as expensive as it was, it's not overused, just seems to good to throw away. Thanks to everyone who's responded, It's beyond my comprehension to even start trying ( that's why I use iPad for web browsing) Neil Neil, PM me the details: model serial number and which driver is missing. Give me the details for the blurb I spoke of earlier. Do you know if you're running Windows 7 32 bit or 64 bit? Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted August 29, 2016 Author Report Share Posted August 29, 2016 Thanks to everyone that contributed help and suggestions. But, THANKS to Alpha Mule, For his detailed help and linking to the correct drivers to down load and the manual to consult/down load, My son has been able to download the relevant drivers, which then highlighted another issue (of my sons own doing) which when corrected ...... Means his laptop is now working as designed - wirelessly Neil Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted September 3, 2016 Author Report Share Posted September 3, 2016 Can anyone recommend a free downloadable programme comparable to MS Word please ? Quote Link to comment Share on other sites More sharing options...
BrowningB525 Posted September 3, 2016 Report Share Posted September 3, 2016 Can anyone recommend a free downloadable programme comparable to MS Word please ? Open office. Quote Link to comment Share on other sites More sharing options...
TaxiDriver Posted September 4, 2016 Author Report Share Posted September 4, 2016 Open office. That's the one - Thank You Quote Link to comment Share on other sites More sharing options...
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