oowee Posted October 26, 2017 Report Share Posted October 26, 2017 I bought a helion xq38f in September. Its an amazing piece of kit, day and night. It looks however, like one of the pixels has failed (black spot on the screen). There is a repair facility within the software for the device and its still under warranty but i was surprised to see this so early in its life. I would be interested to hear what other owners might have experienced over a longer period of ownership. Should i be concerned, or just delete the pixel and get on with it? Quote Link to comment Share on other sites More sharing options...
activeviii Posted October 26, 2017 Report Share Posted October 26, 2017 Had a pixel blow on the XQ50 did the repair on that one and never had a problem since. That was over a year ago and used most days. Quote Link to comment Share on other sites More sharing options...
eddoakley Posted October 26, 2017 Report Share Posted October 26, 2017 I sold an xq50 about 6 months ago. Had to send it back to supplier after less than a week with dead pixels which couldn't be repaired with the repair tool. Was replaced straight away but was a bit of a concern that the repair tool didn't work and it was only days old. Edd Quote Link to comment Share on other sites More sharing options...
psycho Posted October 26, 2017 Report Share Posted October 26, 2017 Have a hd38 had it 4 years no problem.picture as clear as it was on day 1 Quote Link to comment Share on other sites More sharing options...
racing snake Posted October 28, 2017 Report Share Posted October 28, 2017 Had an XD38s for 3 years now. It's been virtually fault-free, with the exception of the calibrate shutter stuck open one night, but freed itself after an hour or so. Not missed a beat other wise. Thomas Jacks will sort it under warranty for you Grant. Quote Link to comment Share on other sites More sharing options...
buze Posted October 29, 2017 Report Share Posted October 29, 2017 BTW, the repair tool isn't 'repairing' the pixel, it' just tell the software to clone the next pixel (non dead) over, so it looks 'repaired' to the eye, but the sensor is still damaged... The reason for pixels that don't repair in software is likely that you had a small cluster of them, so the 'clone' wasn't cloning a good enough one... Quote Link to comment Share on other sites More sharing options...
Thermal mad Posted April 9, 2021 Report Share Posted April 9, 2021 I Have owned an XP50 trail for 3 years now and have had to repair at least 15 pixels most of them in the first 6 months. I have sent it back for repair as there was 3 pixels that would not show up in the pixel repair screen. Took six months to come back and they told me they where "within tolerance" I'm not having it and waiting for a response from Pulsar. I bought the Thermion XP50 while waiting for 6 months for my XP50 trail to come back. I have had at least 8 pixels in the first week that needed repair. I also noticed static on the recording when firing my 17hmr not too stoked with that I might add...more to follow stay tuned. Quote Link to comment Share on other sites More sharing options...
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