lksopener Posted December 7, 2017 Report Share Posted December 7, 2017 Hi chaps basically bought a hotpoint tumble dryer 16 months ago. Live with just the mrs and the tumble dryer had a warranty repair after 10 months. Another 6 months down the line the bloody thing has failed again. Called hotpoint who are offering nothing but a £100 visit from an engineer, do I have any footing at all to make a legal claim? Not to worry if not I'll just grab another machine, Bosch this time as they have always been very good. Any advice? Quote Link to comment Share on other sites More sharing options...
Newbie to this Posted December 7, 2017 Report Share Posted December 7, 2017 Is it the same fault? Quote Link to comment Share on other sites More sharing options...
Medic1281 Posted December 7, 2017 Report Share Posted December 7, 2017 Trading standards state something should last a “reasonable amount of time” which is usually a lot longer than the 12month warranty, sometimes up to 6 years. I think it’s in something like the consumer goods act. But you’ll need to research it to find the details. Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted December 7, 2017 Report Share Posted December 7, 2017 5 minutes ago, Medic1281 said: Trading standards state something should last a “reasonable amount of time” which is usually a lot longer than the 12month warranty, sometimes up to 6 years. I think it’s in something like the consumer goods act. But you’ll need to research it to find the details. Agreed - and I think it is the 'sale of goods act', but you need to go to the person/organisation who was the seller (e.g. the shop/trader). Any legal responsibility is (in the first instance) with them (because it is with them that you have the buyer/seller legal 'contract'), not the manufacturer. Quote Link to comment Share on other sites More sharing options...
Medic1281 Posted December 7, 2017 Report Share Posted December 7, 2017 It was sales of goods act until middle of 2015, then changed to consumer rights act. Both slightly different so it depends on the date you bought it. Do a bit of research and quote the relevant legislation. Quote Link to comment Share on other sites More sharing options...
vampire Posted December 7, 2017 Report Share Posted December 7, 2017 2 hours ago, Medic1281 said: Trading standards state something should last a “reasonable amount of time” which is usually a lot longer than the 12month warranty, sometimes up to 6 years. I think it’s in something like the consumer goods act. But you’ll need to research it to find the details. This. Quote Link to comment Share on other sites More sharing options...
Eyefor Posted December 8, 2017 Report Share Posted December 8, 2017 Did you buy it using a credit card? Quote Link to comment Share on other sites More sharing options...
fse10 Posted December 8, 2017 Report Share Posted December 8, 2017 Try the old i'm not happy with that offer will be going on facebook twitter. Hotpoint have a team that monitor facebook & twitter works most of the time. Quote Link to comment Share on other sites More sharing options...
lksopener Posted December 8, 2017 Author Report Share Posted December 8, 2017 Good idea re: Facebook and twitter, I probably did purchase on a credit card yes. Quote Link to comment Share on other sites More sharing options...
Brodie Posted December 10, 2017 Report Share Posted December 10, 2017 I believe all goods within the EU must have a minimum of 2 years guarantee. After that the argument can start about reasonable life. Quote Link to comment Share on other sites More sharing options...
HDAV Posted December 10, 2017 Report Share Posted December 10, 2017 It’s nothing at all to do with manufacturer..... you need to go back to the retailer you will have a good case as it’s failed before but the change in the leg hasn’t really helped as it’s confused everyone and blurred the lines.... where red did you buy it? Your contract is with the retailer no one else Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted December 12, 2017 Report Share Posted December 12, 2017 Forget the manufacturer as you have no connection to them whatsoever - as stated your contract is with the retailer. You need to write to the store manager and advise them that your machine has clearly not "lasted for a reasonable time" and that they have 7 days to respond, if you hear nothing simply pop down to your local small claims court and start proceedings - you can then take a copy of the documents to the store if you like and see if that helps change their mind - if not then enjoy a day in court as they do not have a leg to stand on. Warranty has NOTHING to do with your grievance - you are claiming under your consumer rights. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted December 12, 2017 Report Share Posted December 12, 2017 hello, is there the case of still being in the EU and electrical goods have a 2 year warranty ? as brodie mentioned as well Quote Link to comment Share on other sites More sharing options...
fse10 Posted December 12, 2017 Report Share Posted December 12, 2017 2 hours ago, oldypigeonpopper said: hello, is there the case of still being in the EU and electrical goods have a 2 year warranty ? as brodie mentioned as well Hotpoint give a ten year free parts warranty if one of their service guys is used. The service fee is also free for the first year or two. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted December 12, 2017 Report Share Posted December 12, 2017 6 hours ago, fse10 said: Hotpoint give a ten year free parts warranty if one of their service guys is used. The service fee is also free for the first year or two. hello, thats good to know as i have a hotpoint washer, cheers Quote Link to comment Share on other sites More sharing options...
Brodie Posted December 12, 2017 Report Share Posted December 12, 2017 1 hour ago, oldypigeonpopper said: hello, thats good to know as i have a hotpoint washer, cheers Hotpoint should underwrite their tumble dryer warranty with the fire brigade. Quote Link to comment Share on other sites More sharing options...
fse10 Posted December 14, 2017 Report Share Posted December 14, 2017 On 12/12/2017 at 19:12, Brodie said: Hotpoint should underwrite their tumble dryer warranty with the fire brigade. Same as becko should of with their freezers.. Quote Link to comment Share on other sites More sharing options...
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