markm Posted January 24, 2018 Report Share Posted January 24, 2018 I know the company gets a good kicking (and now I clearly see it’s deserved) on here but I’ve been blown away with how poor their customer service is. Start Oct - First shoot day in October the top press stud came off my balmoral zip flap and you could see 2 holes, clearly the first press stud didn’t lock together so a second one was applied, cutting a second hole, as the rubber is elastic it fell straight off. Contacted customer service Mid Dec - Their first response asking for around 8 different photos of all different parts of the boots. End Jan - Just heard that (they claim) this is not a manufacturing fault. What pace and gusto! Really???? Quote Link to comment Share on other sites More sharing options...
Wb123 Posted January 24, 2018 Report Share Posted January 24, 2018 Thats quite a claim, I would reply with something along the lines of "it would appear two attempts were made during production to fit the press stud, unfortunately the weakening of the structure from the resulting second hole rendered the press stud non functional as the material was unable to hold it in place. Given this would appear to result clearly from a failed stage in the manufacturing process I would be most obliged if you could kindly explain how this is not a Manufacturing fault". Make it very clear the two holes are as it was supplied, not an attempt to repair yourself. Quote Link to comment Share on other sites More sharing options...
greenergp Posted January 24, 2018 Report Share Posted January 24, 2018 Hunter wellies really are total ****, i dont know how they are still allowed to put the Royal warrant on thier boxes.Maybe the Royals are wearing the ones that used to be made in Scotland and not the garbage they import from China that have the Hunter badge on them. Quote Link to comment Share on other sites More sharing options...
drivinfish1 Posted January 24, 2018 Report Share Posted January 24, 2018 Well I have the same problem with le chameau. My zip has gone and they’ve ever taken the boots of the market. Claiming they are doing research? Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted January 24, 2018 Report Share Posted January 24, 2018 I bet you don't buy Hunters again! Quote Link to comment Share on other sites More sharing options...
markm Posted January 24, 2018 Author Report Share Posted January 24, 2018 2 minutes ago, TIGHTCHOKE said: I bet you don't buy Hunters again! You bet I won’t. First time on as well. Quote Link to comment Share on other sites More sharing options...
ditchman Posted January 24, 2018 Report Share Posted January 24, 2018 things have changed....................i have hunter soveriegn with studs..........studs got wore out sent them back for re-studding...they came back with total new soles and studs..£10 quid and i paind p&P...........all done in 6 days.....ok that was 6 years ago....so things have changed ...shame Quote Link to comment Share on other sites More sharing options...
Wb123 Posted January 24, 2018 Report Share Posted January 24, 2018 I live in fear of my Aigles wearing out and having to find a quality replacement. I borrowed an old pair of scottish made hunters once and they were very nice but Ive not heard anything that would encourage me to buy the current stuff. Quote Link to comment Share on other sites More sharing options...
Tford Posted January 24, 2018 Report Share Posted January 24, 2018 They’re little more than branded junk. I bought a pair and the rubber began crazing within 2 months and the sole started coming away. Needless to say I demanded a refund... and thankfully got it Quote Link to comment Share on other sites More sharing options...
kennett Posted January 24, 2018 Report Share Posted January 24, 2018 1 hour ago, Wb123 said: I live in fear of my Aigles wearing out and having to find a quality replacement. I borrowed an old pair of scottish made hunters once and they were very nice but Ive not heard anything that would encourage me to buy the current stuff. Just get more Aigles, I and plenty of people I know wear them. My current pair is only a year old, but a friend's are several years old and we are all happy with them! Quote Link to comment Share on other sites More sharing options...
marsh man Posted January 24, 2018 Report Share Posted January 24, 2018 I fully agree with the above posts on the poor quality of Hunters boots , I bought the Balmoral neo ones , I liked them because they would stand up while I would put my leg in the boot and with me spending a lot of time in cold water the neo ones kept my feet warm. They were the good bits , the bad bits were , they both leaked within a few months and Uttings of Norwich replaced them free of charge , the replaced pair lasted around three months before the soles started to come apart and again started to let water in , back on the phone to Uttings who again replaced them , the third pair lasted a bit longer before the first crack appeared about six inches up the boot , by this time Uttings had stopped stocking Hunters boots , so with the three pairs for the price of one I kept them for walking about in wet grass and muddy fields until they fell to bits . P S .... Give credit where credit is due , Uttings were excellent people to deal with and I wouldn't hesitate to deal with them again. Quote Link to comment Share on other sites More sharing options...
stu_young Posted January 24, 2018 Report Share Posted January 24, 2018 Only ever had one pair of hunter wellys they were not the best at all only used them a few times till the started leaking Quote Link to comment Share on other sites More sharing options...
das Posted January 24, 2018 Report Share Posted January 24, 2018 Gone are the days when you could call at the Uniroyal factory shop in Dumfries and buy a pair of cosmetic seconds Hunters for £5 and a pair of Royal Hunters for a pound or two more. I had a retail account with them in the 80's when they were made in Dumfries, but I wouldn't have the heart to sell them now at the silly price they cost now. Quote Link to comment Share on other sites More sharing options...
Brad93 Posted January 24, 2018 Report Share Posted January 24, 2018 I’ve just bought some Aigle Parcours 2. They seem like nice boots. A lot more comfortable to walk on hard ground in than the Le Chameaus I used to have. They got a hole in the sole in the end so leaked like mad. Had them a good 5 or 6 years. Quote Link to comment Share on other sites More sharing options...
AdamSouthEast Posted January 24, 2018 Report Share Posted January 24, 2018 Got some hunters about 5 years ago, not knowing any better... Still going strong though Quote Link to comment Share on other sites More sharing options...
Luckyshot Posted January 24, 2018 Report Share Posted January 24, 2018 My last hunters were seconds visually the seem on the back was off centre, they lasted me 6 years until I dropped my knife on my right foot and it had to land blade first. Apart from that hole after 6 years of use they were still brand new and only cost me £11. Pity the quality now isn’t like it was some years ago. Quote Link to comment Share on other sites More sharing options...
triumphant59 Posted January 24, 2018 Report Share Posted January 24, 2018 My daughter bought a new pair of standard hunters at the Game Fair a few years ago for a summer soil sampling job. Within 5/6 weeks they had started to split. Contacted the supplier who asked her to return them. They in turn sent them back to hunter who stated they were not designed for the purpose she was using them for!!! As a gesture of good will the supplier refunded in full! Moral,of this story is that Hunter and their Wellingtons are not fit for purpose and fo not deserve to be in business!! Quote Link to comment Share on other sites More sharing options...
markm Posted March 22, 2018 Author Report Share Posted March 22, 2018 (edited) On 24/01/2018 at 14:34, Wb123 said: Thats quite a claim, I would reply with something along the lines of "it would appear two attempts were made during production to fit the press stud, unfortunately the weakening of the structure from the resulting second hole rendered the press stud non functional as the material was unable to hold it in place. Given this would appear to result clearly from a failed stage in the manufacturing process I would be most obliged if you could kindly explain how this is not a Manufacturing fault". Make it very clear the two holes are as it was supplied, not an attempt to repair yourself. Well. 6 months on and an update. Just got an email to tell me that they will replace the boots. The condition being I send the old ones back for inspection in the delivery box I used the above message and it seems to have worked. They either have a phenomenal amount of complaints or one person working an hour a week in their customer service dept. Edited March 22, 2018 by markm Quote Link to comment Share on other sites More sharing options...
Yellow Bear Posted March 22, 2018 Report Share Posted March 22, 2018 13 minutes ago, markm said: They either have a phenomenal amount of complaints or one person working and hour a week in their customer service dept. Both Quote Link to comment Share on other sites More sharing options...
dazb1967 Posted March 22, 2018 Report Share Posted March 22, 2018 On 24/01/2018 at 22:10, AdamSouthEast said: Got some hunters about 5 years ago, not knowing any better... Still going strong though I done the same and mine are still going, I also have a pair of Aigle Parcours and must admit the Aigle are a much better boot more comfortable and just generally a better boot Quote Link to comment Share on other sites More sharing options...
Cosd Posted March 22, 2018 Report Share Posted March 22, 2018 (edited) Hunters are merely a designer label now. I would imagine the majority of their customers live in town centres and don’t buy them for what they were originally designed for. I tried a pair on some four plus years ago, costing around £150 and they were so uncomfortable. I bought leather lined Aigles instead and they are so comfortable and still look like new. I don’t know what rubber they use but it is sturdy yet really supple. Edited March 22, 2018 by Cosd Quote Link to comment Share on other sites More sharing options...
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