TIGHTCHOKE Posted November 4, 2018 Report Share Posted November 4, 2018 (edited) Gentlemen My neighbour and shooting Mate had ordered a larger gun cabinet. Yesterday afternoon a white van parked outside and G. watched as a small foreign Yodel courier van driver took a large cardboard box from the van and then dropped it twice as he approached the house. Upon opening the door the chap presented his PDA for a signature and seeing the expected damage G. refused and asked for a form or page to refuse the delivery. The driver spoke little or no English and presented his PDA again for a signature. All G. could do was to write in the box "Package arrived damaged" and sign below. The driver left without any apology or comment. Photographs were taken and an email sent to the suppliers in order to get this sorted out. Now it was not the fault of the supplier who I will not name, but I wonder what the outcome will be? 1. New cabinet sent and damaged one collected. 2. Reimbursement of part of the cost of the original cabinet. 3. The company refuse to do anything. Personally I hope for either No 1 or No 2 but feel No 3 is the most likely. Edited November 4, 2018 by TIGHTCHOKE Quote Link to comment Share on other sites More sharing options...
spandit Posted November 4, 2018 Report Share Posted November 4, 2018 My gun cabinet was dropped and they replaced it straight away. Let us know how it turns out Quote Link to comment Share on other sites More sharing options...
walshie Posted November 4, 2018 Report Share Posted November 4, 2018 Option 1 and the supplier will claim any costs from the delivery company. Quote Link to comment Share on other sites More sharing options...
Snoozer Posted November 4, 2018 Report Share Posted November 4, 2018 13 minutes ago, walshie said: Option 1 and the supplier will claim any costs from the delivery company. Yep, Common practise now. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted November 4, 2018 Author Report Share Posted November 4, 2018 I hope you are correct Gentlemen, I will of course post any developments. Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted November 4, 2018 Report Share Posted November 4, 2018 If the purchaser paid for the item which included delivery by the supplier (or his sub-contractor), then the item has been damaged before the purchaser has taken delivery. Option 3 is therefore not acceptable. Whether option 1 or 2 is adopted would be for agreement between the purchaser and supplier. If the damage is cosmetic and the cabinet is going in a concealed place, the purchaser may be quite happy to accept a partial refund - and gain a bit of pocket money. In this case - the purchaser should ensure that any warranty is not forfeited. If the damage affects function or security, then either a full refund or replacement is the only course of action. Quote Link to comment Share on other sites More sharing options...
Wingman Posted November 4, 2018 Report Share Posted November 4, 2018 Wasn’t a GDK cabinet was it? There very poor quality and the courier literally threw mine into the front garden Yodel also I think. Was quickly replaced with a 5 gun brattonsound which I picked up from my local RFD. Quote Link to comment Share on other sites More sharing options...
panoma1 Posted November 4, 2018 Report Share Posted November 4, 2018 If your mate purchased it on line or without visiting the retail outlet, the distance selling regs (or whatever they are called now?) apply and he can reject the goods, within a certain period, for a full refund! Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted November 4, 2018 Author Report Share Posted November 4, 2018 G. is hoping for a quick reply tomorrow, I will update you when anything changes. Quote Link to comment Share on other sites More sharing options...
bluesj Posted November 4, 2018 Report Share Posted November 4, 2018 Option 1 is most likely, but I did once order a jacket that came with a stain on it I contacted the company I got it from they sent out a new one and told me to keep the other one as well 😀 Quote Link to comment Share on other sites More sharing options...
billytheghillie Posted November 4, 2018 Report Share Posted November 4, 2018 option 1 should be the norm. Think your mate should have went out to give him a hand, as you say he just stood and watched him. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted November 5, 2018 Author Report Share Posted November 5, 2018 Well they have offered £16 for him to keep the damaged cabinet. He has suggested £30. I would have held out for an undamaged replacement. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.