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countryman

Accident question

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Posted (edited)
21 hours ago, bumpy22 said:

Apparently their incentive is only in courtesy car fees not repair fees. So there will be no push for volume of work. 

Back to your problem. They will have to place you in hire while work is being rectified. You could always mention taking it to another approved repairer. This will certainly get things moving

😆 Youre not really feeling the fact that some garages might not be 100% straight when it comes to insurance work are you?.

I never stated that theres no money in repairs, but the added bonus of courtesy car hire, referral fees for PI ect are a very lucrative part of the job though.
I own a bodyshop, I do these things, its not illegal and its not something Ive heard down the pub.

14 hours ago, bevsy said:

If a bodyshop carries out a fault repair (Your fault) they will have to provide a courtesy car to you for free. The insurance does not pay the bodyshop for this just part of the agreement. Check your policy 99% of the time you only have class A cover which is a Fiat 500 or similar. So it is in there interest to get the part ASAP as to get you out the courtesy car so they can give it to the next person. The only time you get a like for like is a third party claim (Not your fault) They will supply the hire vehicle for the duration of your repair. The insurance company is the only winner here too as they will have an agreement in place where the bodyshop will do the work at £45 an hour but when they invoice will have a bottom line discount of 25% so the insurance has 25% of that bill too and most parts have only 20% discount so the bodyshop is loosing 5% on fitting new parts!

Absolutely not true.
If you have guaranteed courtesy car on your policy, (sometimes its an added extra) its something you pay for, and something the insurance company has agreed to provide in the event of a 'your fault' accident, its not the bodyshops responsibilty.
If its non fault, your statutory rights cover hire car anyway, so is always provided (as long as the car is un road worthy or off the road for repair)

The part about the insurance companies 25 % discount and parts discount of 20 % is pure fantasy too, Im not sure where you got that from ?
 

Edited by Rewulf

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I bet if you phoned the parts dept of a main agent they would tell you the part you are waiting for is available. We have encountered this delaying tactic several times  

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4 hours ago, Vince Green said:

We have encountered this delaying tactic several times  

Surely not :lol:

Better still , ask the garage (repairer) for the part number from who they are ordering it off, as you are going to source it yourself, then watch it magically appear !

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Posted (edited)
1 hour ago, Rewulf said:

Surely not 

Better still , ask the garage (repairer) for the part number from who they are ordering it off, as you are going to source it yourself, then watch it magically appear !

I deal with Mercedes mostly but occasionally BMW and VW, I source parts from Germany. Remember German type approval laws don't allow pattern parts so everything they supply has to be genuine if it comes through a german source. Often parts are a half even a quarter of the prices you can get quoted over here.

Recent example was a turbo for a 5 series BMW, we were quoted £1700,  sourced from germany £485 (from memory). Worth waiting a few days to get it.

Are these repairers doing the same thing? Have they cottoned on to the fact they can save a huge percentage? Is that the reason for the delays?

Another recent example was a Hyundai i30 door mirror, quoted approx. £250 by Hyundai, got one from Germany for about £60 and it came complete with all the glass, motors and heater etc installed ready to fit. It was clearly the genuine article, it had all the little factory inspection stickers etc. Only needed the paint but it took a week to come.

Edited by Vince Green

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21 minutes ago, Vince Green said:

I deal with Mercedes mostly but occasionally BMW and VW, I source parts from Germany. Remember German type approval laws don't allow pattern parts so everything they supply has to be genuine if it comes through a german source. Often parts are a half even a quarter of the prices you can get quoted over here.

Recent example was a turbo for a 5 series BMW, we were quoted £1700,  sourced from germany £485 (from memory). Worth waiting a few days to get it.

Are these repairers doing the same thing? Have they cottoned on to the fact they can save a huge percentage? Is that the reason for the delays?

Another recent example was a Hyundai i30 door mirror, quoted approx. £250 by Hyundai, got one from Germany for about £60 and it came complete with all the glass, motors and heater etc installed ready to fit. It was clearly the genuine article, it had all the little factory inspection stickers etc. Only needed the paint but it took a week to come.

Theres genuine parts and theres OEM, then obviously pattern, I would have thought if theyve come in a manufacturers box ect, they cant be anything but genuine.

The funny thing is, there shouldnt really be a delay of much more than 48 hours, quicker if youre prepared to pay extra carriage. But the dealerships either arent allowed to deal with anyone else except the sole importer, or they are marking up considerably, I suspect the former.

The OP with the Range Rover is an interesting one, as the part required could easily be sourced and delivered within 24 hrs if necessary, the fact that they say they cant do that suggests the part doesnt actually exist ? Which is highly unlikely.

Another interesting point about the Hyundai mirror, I checked my pattern part portal , and whilst they say they are OEM copies, they come in at £90 + VAT, without the indicator !
The genuine one is confirmed at £230 +

Its long been established that franchises usually make more money from main dealer perks , like service, parts and repairs, than actual profit from car sales.
This often depends on what marque we are talking, obviously the more expensive the car the higher profit ( if working on the 3 x 1/3 rd principle)
I cant image there is a huge amount to be made from £9k worth of Dacia ? 

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11 years ago I was in a VW dealership trying to get the bit between the two parts of a rear passenger window for a new Touran I'd  reversed into a truck door. The only one in the world was in Dublin and unavailable.

As they searched my phone rang it was a Triumph tiger cub specialist confirming everything it ordered for my 1959 bike would be with me the next day.

 

If dealerships make more money from servicing why is it so bloody difficult to get a test drive once they find out your company will be leasing it not buying it from them?

 

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12 hours ago, Dibble said:

The only one in the world was in Dublin and unavailable.

The Touran came out in 2003, but didnt appear in the UK till 2004, the Mk 1, bar a few face lifts was in production till 2015.

11 years ago( 2008 ?) YOUR  Touran was still in production and parts would have been easily available, as it was still in production.
Therefore, for the dealership to tell you 'the only one in the world' is what is known in the trade as 'talking out of their rear ends'

Further , to tell you its 'unavailable' is again (and dont take this the wrong way) a case of fobbing you off, for whatever reason.

If parts are being sold, there is a market, so someone will produce them, if the cars are still being sold, there is a market.
A lot of car parts are not made by the manufacturers, but are put out to OEM companies, brakes are a good example of this , as are speedometers.

12 hours ago, Dibble said:

If dealerships make more money from servicing why is it so bloody difficult to get a test drive once they find out your company will be leasing it not buying it from them?

This is because often the lease company (which is often a separate entity to the dealership) has its own servicing company, so the dealership isnt going to make any money in that respect.
The motor trade is fascinating in its complexity 😄

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It would appear that the part for my Range Rover does not exist, it is on back order with Land Rover and the next estimated date is the end of March, both dates that I have been given before have come and gone with no show of said part so I am sceptical to say the last about the end of the month date. The part in question is some sort of structural piece underneath and the vehicle can not go back together with out it. They have said I can take the Range Rover to another shop if I want to but the said part is not available. They said that they wanted it finished as much as me as it was blocking up a bay in the workshop, I have visions of it being pushed into a yard some whare soon and being left. 

 

 

 

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16 hours ago, countryman said:

It would appear that the part for my Range Rover does not exist, it is on back order with Land Rover and the next estimated date is the end of March, both dates that I have been given before have come and gone with no show of said part so I am sceptical to say the last about the end of the month date. The part in question is some sort of structural piece underneath and the vehicle can not go back together with out it. They have said I can take the Range Rover to another shop if I want to but the said part is not available. They said that they wanted it finished as much as me as it was blocking up a bay in the workshop, I have visions of it being pushed into a yard some whare soon and being left. 

 

 

 

Do you have a hire car off them or the insurance company ?
If not, I would talk to your insurance company/engineer who assessed it, and go through your options.

When hire bills are accruing the insurance company tends to get things moving a lot quicker than an irate customer.
Ask for the part number, you never know there may be one lurking around somewhere, ebay ect.

Its highly likely that they will move it outside, its also highly likely that their workload will back up, stopping your car from getting back into a repair slot.
Back order usually means there is no visible supply date, it sounds like they are merely estimating 3 weeks wait, this rarely means anything, Ive been told 6 weeks, and it turns up 2 days later.
Out of interest what RR is it and what year ?

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On 04/03/2019 at 11:21, Rewulf said:

😆 Youre not really feeling the fact that some garages might not be 100% straight when it comes to insurance work are you?.

I never stated that theres no money in repairs, but the added bonus of courtesy car hire, referral fees for PI ect are a very lucrative part of the job though.
I own a bodyshop, I do these things, its not illegal and its not something Ive heard down the pub.

Absolutely not true.
If you have guaranteed courtesy car on your policy, (sometimes its an added extra) its something you pay for, and something the insurance company has agreed to provide in the event of a 'your fault' accident, its not the bodyshops responsibilty.
If its non fault, your statutory rights cover hire car anyway, so is always provided (as long as the car is un road worthy or off the road for repair)

The part about the insurance companies 25 % discount and parts discount of 20 % is pure fantasy too, Im not sure where you got that from ?
 

This is a load of rubbish, i know this is true as i also own a bodyshop with multiple insurance contracts. I take it from your lack of knowledge of how it works that you own a bodyshop with no insurance contracts?

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10 minutes ago, bevsy said:

This is a load of rubbish, i know this is true as i also own a bodyshop with multiple insurance contracts. I take it from your lack of knowledge of how it works that you own a bodyshop with no insurance contracts?

Whatever bevsy! You obviously don't like being challenged about stuff, so I'd quit whilst you're ahead here. 

Reread your first post and try and disconnect yourself from talking about bodyshops in the 3rd person, and don't try and tell me "most parts get 20% discount" when they obviously don't. 

But anyone who 'owned a bodyshop' would know you were talking rubbish anyway. 

So what is your advice to the OP? 

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I don't mind being challenged at all but you said its rubbish, which with the contracts i have is not! Most insurance companies will ask for 20% discount on parts, when we buy them from a dealer for a volvo or merc say we only get 15% discount so like i said loose 5% on parts!! You seem to be talking rubbish to me and if you had any contracts you would also know that you would have to provide a courtesy car for free to fully comp customers who have this cover. 

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On 03/03/2019 at 20:55, bevsy said:

insurance company is the only winner here too as they will have an agreement in place where the bodyshop will do the work at £45 an hour but when they invoice will have a bottom line discount of 25% so the insurance has 25% of that bill too and most parts have only 20% discount so the bodyshop is loosing 5% on fitting new parts!

So you you have to give the insurance company 25 % of the invoice, and 25 % discount on parts, even if you only get 5% discount on parts yourself? So you have to lose money on parts, and give them a 1/4 of your labour and paint? 

Well I'm sorry bevsy, but I've done thousands of insurance jobs, and I've never had to do that, yes they want a discount on parts, but I never accept anything less than what I'm getting. 

Yes if you work through management companies they want a cut, but it's nothing like 25 % and they usually ramp up labour rates and times to compensate, another scam sanctioned by insurance companies. 

Makes me wonder how your big expensive body shop makes any money 🙄

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:lol:

I'm going to agree to disagree with you on this, sure you haven't got time for this either as you must be making a fortune doing your thousands of insurance jobs

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23 minutes ago, bevsy said:

:lol:

I'm going to agree to disagree with you on this, sure you haven't got time for this either as you must be making a fortune doing your thousands of insurance jobs

Like I said , give it up.
You need to work at least 25 % harder anyway as youre giving most of your clear profits back to the insurance company 🤣

Im still waiting for your input towards helping the OP ?

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On 08/03/2019 at 12:52, bevsy said:

I'm going to agree to disagree with you on this, sure you haven't got time for this either as you must be making a fortune doing your thousands of insurance jobs

you make it on hire cars. dont you know anything:yahoo:

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On 07/03/2019 at 22:47, bevsy said:

you would also know that you would have to provide a courtesy car for free to fully comp customers who have this cover. 

 

14 hours ago, bumpy22 said:

you make it on hire cars. dont you know anything:yahoo:

Not bevsy Im afraid, his are free , probably why hes got 'multiple insurance company contracts' :hmm:

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9 minutes ago, TIGHTCHOKE said:

A thread that just gives and gives!:lol::good::rolleyes::whistling:

We aim to please :lol:

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Still not got any news on me Range Rover, I did have some one from the insurance company call me asking about my use with the vehicle, he had obviously been going through my details. I have nothing to hide but I get more worried about this as each week goes by.

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21 hours ago, countryman said:

Still not got any news on me Range Rover, I did have some one from the insurance company call me asking about my use with the vehicle, he had obviously been going through my details. I have nothing to hide but I get more worried about this as each week goes by.

How old is it, and do you have a hire car ?

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No hire car, Range Rover is 2012 Westminster . Had an email come through saying it would be ready this week, when I called them I was told that was an automated email and was wrong. Honestly this whole saga wants looking into by an independent body.

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12 hours ago, countryman said:

No hire car, Range Rover is 2012 Westminster . Had an email come through saying it would be ready this week, when I called them I was told that was an automated email and was wrong. Honestly this whole saga wants looking into by an independent body.

Do it , you have nothing to lose.
But in reality , they will just pass the buck to the manufacturers for lack of parts back up.

Is the required part a body (welded) part , or a mechanical, could you source a 2nd hand one ?
If you can find out what it is exactly I could have a look around for you.

I would definitely take a hire car, even if you just park it on your drive, Ive found it often tends to hurry things up when someones paying for it.

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Well still no light at the end of the tunnel, went and looked at my Range Rover and it’s still inside with all the front end striped out. The part they have been waiting for has still not turned up and they said they were not very hopeful of it arriving this week and they did not know when. I have now spoken to the ombudsman who said they will now look into it as I have complained to the insurance company who have now closed my complaint telling me I have to wait, I have never used them before so let’s see if anything happens. 

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