eddoakley Posted March 21, 2019 Report Share Posted March 21, 2019 Maybe should be in motoring section but here we go.... Bought a new van over a month ago. Brand new from a large dealer. Within a week it broke down. It didn't stop but warning lights on dash and AA called. Cleared faults (fuel pressure and communication errors, 4 codes in total) All good. Less than a week later and AA out again as it wouldn't start. This time 3 codes and "immobiliser fault" and " communication error". Back to dealer who were liaising with Peugoet to try to resolve. Courtesy van supplied. This morning I have told them that I am not prepared to have the van back due to the faults and it being clearly not fit for purpose. They have had it longer than I have! My concern is not that I can't just send it back but that I had it sign written and racking fixed in the back. Where would I stand with A: seeking compensation for my costs? B: returning a vehicle not in the same condition as I received it? C : having to remove sign writing etc? Any advice? Edd Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted March 21, 2019 Report Share Posted March 21, 2019 Well the vehicle is clearly "NOT FIT FOR PURPOSE" take it back request either a replacement or your money back and tell them you want your costs covered and will go legal if necessary! Quote Link to comment Share on other sites More sharing options...
dead eye alan Posted March 21, 2019 Report Share Posted March 21, 2019 24 minutes ago, TIGHTCHOKE said: Well the vehicle is clearly "NOT FIT FOR PURPOSE" take it back request either a replacement or your money back and tell them you want your costs covered and will go legal if necessary! Spot on! Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted March 21, 2019 Report Share Posted March 21, 2019 I would be seeking the cost of the sign writing as well - it's not your fault that the van is faulty. You could have returned it within 30 days I believe without question but over a month they may try and be difficult. Consumer direct will give you the best advice. (03454 040506) Quote Link to comment Share on other sites More sharing options...
ditchman Posted March 21, 2019 Report Share Posted March 21, 2019 1 hour ago, TIGHTCHOKE said: Well the vehicle is clearly "NOT FIT FOR PURPOSE" take it back request either a replacement or your money back and tell them you want your costs covered and will go legal if necessary! quite................i know of 2 cases involving a land rover disco.........where after 4 mths of breaking down and rust issues on the side doors..........both parties made veiled threats of legal involvement and got a full refund.......... Quote Link to comment Share on other sites More sharing options...
eddoakley Posted March 21, 2019 Author Report Share Posted March 21, 2019 Well, I couldn't really have asked for more from the supplier. Emailed this morning to say they could keep the van and I would have my money back. Sale of Goods, fit for purpose etc etc. Had a call from the salesman who apologised for the slow response (2 hours!) but that the management had to discuss and agree it. He said I could have my money back, no arguments. However they would like to make an offer that I was under no obligation to accept:- replacement vehicle, same spec, brand new off the forecourt (still in the wrapper) 19 plate instead of the 68 plate that I had, ply lined sign written to my spec and 1 year tax. Not much to show for the inconvenience but I though a perfectly reasonable offer that I accepted. So all in all I am satisfied and have to say the service I received from the supplier has been exceptional. David Spear Commercials in Tredegar. Edd Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted March 21, 2019 Report Share Posted March 21, 2019 Good result Edd! Quote Link to comment Share on other sites More sharing options...
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