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Phone sales - rights as a customer


Doc Holliday
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Hi all. Just a quick one. I had a company contact me back in Augist regarding my Google adwords campaigns. Long story short, they said they would get me to the top of the search results within 24 hours. On the 4th day (which happened to be a Monday) I still wasn't even on the first page so contacted the bank to get a claw back. They did this but it has come to light that the company has T's & C's that said I had to notify then in writing. I thought we had 30 days in which we could return or get refunded any monies paid if we weren't happy with the product or service supplied. Can anyone expand on this please. Many thanks. 

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20 hours ago, Doc Holliday said:

Hi all. Just a quick one. I had a company contact me back in Augist regarding my Google adwords campaigns. Long story short, they said they would get me to the top of the search results within 24 hours. On the 4th day (which happened to be a Monday) I still wasn't even on the first page so contacted the bank to get a claw back. They did this but it has come to light that the company has T's & C's that said I had to notify then in writing. I thought we had 30 days in which we could return or get refunded any monies paid if we weren't happy with the product or service supplied. Can anyone expand on this please. Many thanks. 

I thought you had a 14 day cooling off period? That was going back many years after buying a faulty car, and the garage trying to do me over. Citizens adv went with me and I got my money back. 

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