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Starlight Night Vision. Product not delivered.


Tomo-1
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Hi,

Has anyone else had trouble getting any sort of answer from Starlight NV?

I ordered a Dragonfly IR torch and payed £149.99 via their website September 12th 2019!

After numerous phone calls empty promises, emails, answerphone messages I have had enough!

I have been very patient and totally ignored. I feel as though this is a scam!

Can anyone help me please.

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My price was just for the torch, no extra bits. Apparently there was a hold up in production. I was patient then chased.

Very polite on the phone but they are just ignoring me!

They have £149.99 of my money in their bank since September.

My card company are now onto it.

Very very poor. I have seen their torches. They look great. Just can't get one!

Think twice before ordering anything online from this company.

 

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2 hours ago, Tomo-1 said:

My price was just for the torch, no extra bits. Apparently there was a hold up in production. I was patient then chased.

Very polite on the phone but they are just ignoring me!

They have £149.99 of my money in their bank since September.

My card company are now onto it.

Very very poor. I have seen their torches. They look great. Just can't get one!

Think twice before ordering anything online from this company.

 

That seem a long time to wait from September to getting on towards the end of January , why didn't they let you know how long you would need to wait ? , £150 is a lot of money to me and I would be getting anxious . Hope you are not out of pocket when this is sorted . All the best    MM

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12 hours ago, Tomo-1 said:

Well today my card company gave me my money back which is a result.

I would have preferred the torch as they are great bits of kit! I am now on the hunt for a good quality IR torch! Again.

Thanks for your help/comments.

Look here https://####.com/viewtopic.php?f=9&t=21850&sid=45ec37e82f17b500b7c5aaec8c3c0154

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I ordered and paid for  a grade A archer from them so not a cheap item  and after 3 months received nothing even after a good amount of emails and phone calls. Bank gave me my money back too in the end. 
The worst company I have ever had to deal with. The Blokes products are very good but he doesn’t seem to give a monkeys about any one. Be warned and take your money elsewhere I just got fed up of the lies and promises in the end 

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  • 2 weeks later...
12 minutes ago, mick miller said:

Unless you're a terrible shot, no. I've never witnessed anything (other than deer in some places - which makes you wonder) spook from 850nm.

hello, it was only what i researched the 940Mn torch beam is more covert and does not spook animals as much as the 850Mn type, the new night master I/R I/C torches say you can dim down the heat signature, what ever that is??? 

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