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scarecrow243

photon rt not turning on

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Hi anyone had this before there was an update for the scope but after the update before it finished the scope would not delete files so the manual says to return it too its older firmware after doing this the scope wont switch on  any idea's how to sort this thanks

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Have you taken the batteries out for a bit to let it settle I am no expert but I do with my mobil phone if it plays up

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Just a thought are the batteries ok I have just brought a wraith scope and it says make sure that the batteries are full or plug in to usb to do any up dates it only a thought mate.

If that don’t work you might have to t/ Jacks a call Monday 

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Just a thought. I just purchased a new night spotter and put in new batteries and it would not switch on. Took it back and to my embarrasment Carl at Solware changed the batteries and it worked. Checked the batteries and it said in very small letters  for low power use.  Carl put in some standard batteries and it fired up.  These where Panasonics purchased from my local store, not cheapies.

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Hi thanks for the help i have the batteries fully charged two sets i dont have the usb cable i have sent an email to t/j     davie

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yes it was stream vision   it says in the manual to reset it after update the scope dosent work right to hold rec button and control button then turn on power  this blanks the whole lot and stops it working   any one who has one dont do this

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Hi i never tried that  its on its way to Thomas jack's  i will see what they say about it i will also send yukon a cheeky email as this should not happen the hardware and software should not let this happen

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i will update once i hear about it yes still under warranty till july or longer this year as thats 3 years  i dont know when mine was purchased

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On 24/02/2020 at 13:36, scarecrow243 said:

i will update once i hear about it yes still under warranty till july or longer this year as thats 3 years  i dont know when mine was purchased

Any updates?

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update  well i had to deal with thomas jacks again as a yukon photon 4.5x42s had a memory fault i did contact yukon first who told me it was the memory fault and it would be repaired according to the warranty i told them i did not have the original receipt they said the serial number will be enough for the warranty so i sent it to thomas jacks after telling them i had contacted yukon but once they had the scope they said because i did not have the receipt they could not tell if the scope was imported by them untrue as the serial number is on import paper work. so i had to pay £135 +vat + £162 they opened the box and removed the usb lead and spare battery pouch because i did not have them with the scope i sent them well they say the scottish are mean what does that make thomas jacks ps i had a good review on here before i removed it for them being so greedy

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2 minutes ago, scarecrow243 said:

update  well i had to deal with thomas jacks again as a yukon photon 4.5x42s had a memory fault i did contact yukon first who told me it was the memory fault and it would be repaired according to the warranty i told them i did not have the original receipt they said the serial number will be enough for the warranty so i sent it to thomas jacks after telling them i had contacted yukon but once they had the scope they said because i did not have the receipt they could not tell if the scope was imported by them untrue as the serial number is on import paper work. so i had to pay £135 +vat + £162 they opened the box and removed the usb lead and spare battery pouch because i did not have them with the scope i sent them well they say the scottish are mean what does that make thomas jacks ps i had a good review on here before i removed it for them being so greedy

hello, you had to paid £162 to repair a MK 1 5x42 ?

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1 hour ago, scarecrow243 said:

no it was the rt model

hello, that is not good, i would get back to Yukon and complain against Thomas Jacks

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Hi i have sent yukon a few emails about this they said they would contact t/j  about it so just waiting to hear the outcome

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2 hours ago, scarecrow243 said:

Hi i have sent yukon a few emails about this they said they would contact t/j  about it so just waiting to hear the outcome

hello, hope it all goes well, i think T/Jacks has lost it customer service as i am sure your not alone with these problems and them avoiding the warranty

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On 12/03/2020 at 21:02, scarecrow243 said:

Hi i have sent yukon a few emails about this they said they would contact t/j  about it so just waiting to hear the outcome

Any news?

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2 hours ago, scarecrow243 said:

yukon have not done anything  about this  so i am still £162 out of pocket

hello, sounds very unfair of both Yukon a TJ, did they say it is still under warranty ? i think they are both finding the Pards are selling better so not so many customers for themselves, 

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