krugerandsmith Posted March 25, 2020 Report Share Posted March 25, 2020 I bought a 49 inch curved screen TV from Richer sound over 3 years ago. The picture at the top of the screen gradually getting darker. So I contacted Richer in Chester,. who told me that they would send a repair man out to fix it, he found that the back light was not working and required a new screen which would take about a week to obtain. Two days later I received a phone call from Samsung apologising for the telly breakdown and asking me if I would be happy if they were to send me a new television giving me a choice of 5 models. Happily I chose the most expensive 55 inch one. The set was delivered, two men removed my old set and installed the new one. The remarkable thing about this is that these men came from Norwich all the way over to the Wirral. Now how's that for service? Quote Link to comment Share on other sites More sharing options...
Newbie to this Posted March 25, 2020 Report Share Posted March 25, 2020 Samsung's warranty is excellent. Quote Link to comment Share on other sites More sharing options...
Cosmicblue Posted March 25, 2020 Report Share Posted March 25, 2020 That's cracking good service! Quote Link to comment Share on other sites More sharing options...
Farmboy91 Posted March 25, 2020 Report Share Posted March 25, 2020 26 minutes ago, Newbie to this said: Samsung's warranty is excellent. +1 to that, haven't brought anything other than Samsung telly's for years now. The only time I've had one break was when I broke it 😂😬 Quote Link to comment Share on other sites More sharing options...
JDog Posted March 25, 2020 Report Share Posted March 25, 2020 (edited) Julian Richer was a Council member of the League Against Cruel Sports and a Vice President of the RSPCA. I am not knocking the service that the OP was given, nor Samsung products, but I would never give that business my custom. Edited March 25, 2020 by JDog Quote Link to comment Share on other sites More sharing options...
MrPhantom Posted March 25, 2020 Report Share Posted March 25, 2020 That’s good to know as I also bought a Samsung 49” 3 years ago! I went with Richer as they were the only shop giving a 6 year warranty at the time. Quote Link to comment Share on other sites More sharing options...
JTaylor91 Posted March 25, 2020 Report Share Posted March 25, 2020 1 hour ago, JDog said: Julian Richer was a Council member of the League Against Cruel Sports and a Vice President of the RSPCA. I am not knocking the service that the OP was given, nor Samsung products, but I would never give that business my custom. Interesting, never knew that. I bought a tv from there many years ago. I won’t be again. Quote Link to comment Share on other sites More sharing options...
kernel gadaffi Posted March 25, 2020 Report Share Posted March 25, 2020 I went with Richer as they were the only shop giving a 6 year warranty at the time. Me too. Quote Link to comment Share on other sites More sharing options...
moondoggy Posted March 25, 2020 Report Share Posted March 25, 2020 (edited) Better than Sony. Our 43” Sony did an automatic software update, which caused it to go into a constant start up loop. Sony said it needed a new main board, about £200. As it was out of warranty, it was to be at the owner’s cost. My logic was, their software update that caused the failure, so their responsibility. Lots of people with the same or similar model have had the exact same problem with no help from Sony (unless it was still in warranty). They really know how to treat their customers. I threw the two year old tv out and bought another make. By the way, the Sony was from Currys and had the standard one year warranty. The Phillips that replaced it came from Richer Sounds and came with a six year warranty. Edited March 25, 2020 by moondoggy Quote Link to comment Share on other sites More sharing options...
discobob Posted March 25, 2020 Report Share Posted March 25, 2020 8 hours ago, moondoggy said: Better than Sony. Our 43” Sony did an automatic software update, which caused it to go into a constant start up loop. Sony said it needed a new main board, about £200. As it was out of warranty, it was to be at the owner’s cost. My logic was, their software update that caused the failure, so their responsibility. Lots of people with the same or similar model have had the exact same problem with no help from Sony (unless it was still in warranty). They really know how to treat their customers. I threw the two year old tv out and bought another make. By the way, the Sony was from Currys and had the standard one year warranty. The Phillips that replaced it came from Richer Sounds and came with a six year warranty. I would have had it repaired by an independent- along with sending a report to Currys beforehand. If nothing from them I would have taken small claims action against them Quote Link to comment Share on other sites More sharing options...
moondoggy Posted March 25, 2020 Report Share Posted March 25, 2020 (edited) 1 hour ago, discobob said: I would have had it repaired by an independent- along with sending a report to Currys beforehand. If nothing from them I would have taken small claims action against them Well I will NEVER buy another Sony tv. I will always look for another option on other electronic equipment before considering Sony. I know from the Sony Community Forum that there are many other people that now feel the same way. Their loss. As for Julian Richer, he is entitled to his opinion on our sport and my stopping using his shop won’t change his mind, but, he runs an excellent business and gives superb service, so, I will always use his shops where I can. Edited March 25, 2020 by moondoggy Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted March 26, 2020 Report Share Posted March 26, 2020 8 hours ago, moondoggy said: Well I will NEVER buy another Sony tv. I will always look for another option on other electronic equipment before considering Sony. I know from the Sony Community Forum that there are many other people that now feel the same way. Same. I have years ago had fantastic products from Sony. I still have some after many years. The recent products have been poor - for example my 3 year old TV cannot play BBC iPlayer (catchup) due to insufficient memory - and has a dire user interface. (Fortunately I can do a workaround using the Samsung DVD). They seemed to quite lose the plot. Quote Link to comment Share on other sites More sharing options...
archi Posted March 26, 2020 Report Share Posted March 26, 2020 On 25/03/2020 at 08:47, JDog said: Julian Richer was a Council member of the League Against Cruel Sports and a Vice President of the RSPCA. I am not knocking the service that the OP was given, nor Samsung products, but I would never give that business my custom. My neither same for Lush Quote Link to comment Share on other sites More sharing options...
discobob Posted March 27, 2020 Report Share Posted March 27, 2020 On 26/03/2020 at 07:34, JohnfromUK said: Same. I have years ago had fantastic products from Sony. I still have some after many years. The recent products have been poor - for example my 3 year old TV cannot play BBC iPlayer (catchup) due to insufficient memory - and has a dire user interface. (Fortunately I can do a workaround using the Samsung DVD). They seemed to quite lose the plot. Try doing refresh internet content - or a hard reset instructions should be in your manual This does come up from time to time on our telly with YouTube. The only apps we have left are Netflix and YouTube now but have other sources 😉 Quote Link to comment Share on other sites More sharing options...
Agriv8 Posted March 29, 2020 Report Share Posted March 29, 2020 I have several bits of kit from richer sounds I do believe he has now sold the company and gave most of the profit to his staff. He may have some misguided views but seem to recall he quite liked the old ‘Golden Brown’ and that does not seem to have held mr Tesla back. regardless of his political view point he Knew good service and hard bargain met him once IIRC Regards Agriv8 Quote Link to comment Share on other sites More sharing options...
moondoggy Posted March 31, 2020 Report Share Posted March 31, 2020 On 29/03/2020 at 19:31, Agriv8 said: I have several bits of kit from richer sounds I do believe he has now sold the company and gave most of the profit to his staff. He may have some misguided views but seem to recall he quite liked the old ‘Golden Brown’ and that does not seem to have held mr Tesla back. regardless of his political view point he Knew good service and hard bargain met him once IIRC Regards Agriv8 He is still involved, he has handed a 60% controlling share over to his staff. He also gave each employee (not execs) £1000 per year of service out of his own profit from the move. He May not share our views on our sport, but he treats his employees well and that counts for something in my book. Quote Link to comment Share on other sites More sharing options...
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