ilovemyheckler Posted August 2, 2020 Report Share Posted August 2, 2020 Five weeks ago I took delivery of a new series 6 Barbarian X I bought it via the BASC offer and it was supplied by a Mitsubishi dealer about 60 miles from where I live. I would have preferred to get it from a local dealer but the BASC saving represents an £8,500 saving and no local dealer could get near it. After 1,100 miles the adblue warning light came on. I put 20 litres in and all has been good since. I put it down to just being missed. At 2,000 miles the vehicle wouldn't start. All the warning lights were on as was the engine management light. There was no power. Mitsubishi Assist sent roadside assistance and they said the battery was flat and that their diagnostic machine said it needed a new battery. They charged it and I drove it for 45 minutes and all was good. Mitsubishi Assist arranged for me to take it to a local dealer the next day. They said the battery as partially flat and just needed a good charge. I asked why a new battery would discharge and was told "it happens". Two days later I had a 200 mile round trip to do for work. On the way back there was a strong smell of burning sulphur (I now suspect that this was the smell of very hot battery acid). I thought it was an external smell but it lasted all the way home. When I got home I left the car for an hour and when I went to use it next there was no power. There weren't any warning lights this time just the vehicle not starting. The "stop start" light was flashing. Mitsubishi Assist came out and again said that the battery needed replacing but this could be a result of a faulty alternator. There was also battery acid on the top of the battery. The car was recovered into the same local Mitsubishi dealer. They still claim that all that is needed is the battery needs recharging and that they do not need to investigate the alternator or anything else as their battery test meter shows low charge. I suppose I have been lucky that both "breakdowns" have happened at my home. Any suggestions what might be wrong and what can I do? Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted August 2, 2020 Report Share Posted August 2, 2020 Time to tell them to give you your money back! Quote Link to comment Share on other sites More sharing options...
Medic1281 Posted August 2, 2020 Report Share Posted August 2, 2020 Possibly the alternator over charging and boiling your battery Quote Link to comment Share on other sites More sharing options...
WalkedUp Posted August 2, 2020 Report Share Posted August 2, 2020 I would write to the dealer to state that that they will be using their one chance to fix the car and if it develops a fault again within the six months of purchase you will simply be returning it for a full refund under the rights granted by Consumer Rights Act 2015 etc etc. It is their choice to not replace the battery but the risk is not yours. Quote Link to comment Share on other sites More sharing options...
snow white Posted August 2, 2020 Report Share Posted August 2, 2020 It would be back and a full refund if it was me I can’t stand going to a vehicle and it want start you might as well have a piece of steel on the drive that good for sod all Quote Link to comment Share on other sites More sharing options...
Vince Green Posted August 2, 2020 Report Share Posted August 2, 2020 a solicitor's letter sent recorded delivery is the only way to deal with this Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted August 2, 2020 Report Share Posted August 2, 2020 35 minutes ago, WalkedUp said: I would write to the dealer to state that that they will be using their one chance to fix the car and if it develops a fault again within the six months of purchase you will simply be returning it for a full refund under the rights granted by Consumer Rights Act 2015 etc etc. It is their choice to not replace the battery but the risk is not yours. I would do this, in writing, and by email, with time stamp and date. Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted August 2, 2020 Report Share Posted August 2, 2020 Let them know, in writing, that you are unhappy about the reliability of the vehicle. Advise them that you have been ,so far, reasonable and have followed the advice given by the manufacturer and have made the vehicle readily available for them to inspect and repair but the situation is now costing you financial loss and damaging your business as you are reluctant to travel any distance. They should clearly be informed that you will give them one final opportunity to fix the vehicle or you will return it and demand a full refund. Quote Link to comment Share on other sites More sharing options...
walshie Posted August 2, 2020 Report Share Posted August 2, 2020 Sounds like the alternator is overcharging the battery. Maybe the alternator itself, the regulator or the rectifier. Regardless of what it is, if it keeps breaking down it's not fir for purpose. I'd give the dealer one last chance to fix it, but with the proviso if he doesn't, you'll be returning the truck for a full refund. Quote Link to comment Share on other sites More sharing options...
Yellowvanman Posted August 2, 2020 Report Share Posted August 2, 2020 What was the result of the charging test, once the Assist guy had got the engine running. That is very easy to do, a voltmeter across the battery and amp clamp round the battery leads. That would show if the alternator were overcharging, which I bet it was. Did you receive either by email or hand written a report of the breakdown detailing what he found? If he didn't do a charging test then he needs a good kick as that is a vital part of any flat battery diagnosis. Quote Link to comment Share on other sites More sharing options...
Yellowvanman Posted August 2, 2020 Report Share Posted August 2, 2020 I would also add that the workshop guys at the dealer need a kick. To decline to test the alternator when a battery fails the test and you have reported sulphorous smells shows incompetence. It takes seconds to test alternator output voltage. Quote Link to comment Share on other sites More sharing options...
Taileron Posted August 2, 2020 Report Share Posted August 2, 2020 Having been through a similar situation recently with a brand new car, the “full refund” Avenue is not as simple as some think. You have to give the dealership the chance to repair the issue, that’s quite clear in the guidance. Once they have been given that opportunity then and if the car fails again your case for a refund grows. It’s also helped if you have used a finance house, they have much more power than you as they effectively own your vehicle. My car would not rev through the full range and kept cutting out, it was returned for repair. The software upload did nothing, it was returned again for further investigation. Another upload was completed, it again did nothing. I contacted the dealer and asked for a replacement car, got fobbed off.....surprisingly. I then took matters to the next stage, contacted customer service, the dealership AND finance house stating that I would make no further payment unless the faulty car was replaced. Point to note her is that you MUST continue to put the payments aside in a separate account and show this to the finance house. Parked the car on my drive and didn’t use it for 4 weeks. I then got a call from the dealership who replaced my vehicle for another brand new one ( with a different spec engine) Its a long process but it can be done. I have since found out that the manufacturer has admitted to an on going engine management issue with the vehicle I owned. Best of luck, keep things friendly, use the “ I really don’t want to be doing this, but I have no option” attitude to all in the process. 👍 Quote Link to comment Share on other sites More sharing options...
WalkedUp Posted August 2, 2020 Report Share Posted August 2, 2020 Good advice 👍 Quote Link to comment Share on other sites More sharing options...
ilovemyheckler Posted August 2, 2020 Author Report Share Posted August 2, 2020 Thanks all My preference is to get the car repaired as I like it. I have also had 2.5K of dog box and draws fitted and with the supplying dealership being 60 miles away its not easy. The repair dealership are the ones who are being unhelpful. I haven't used finance for this purchase so the "weight" of a finance supplier isn't going to help. I suspect it will get sorted but not quickly and will probably have to go back to the supplying dealer. Quote Link to comment Share on other sites More sharing options...
Andy 01 Posted August 3, 2020 Report Share Posted August 3, 2020 You need to look up the changes to the Consumer Rights Act that came in a couple of years ago. Its very well hidden up by the motor trade ! (I work in the trade) The law now states the dealer has ONE attempt to fix the fault. If its the same fault a second time, you are entitled by law to a refund or replacement ! Quote Link to comment Share on other sites More sharing options...
udderlyoffroad Posted August 3, 2020 Report Share Posted August 3, 2020 What does the meter tell you you're getting as a voltage across the terminals when the engine's been running for 5 minutes? What does it go back to after you turn the engine off? Doubltless some will say that it's not on you to find out. I would counter, give yourself a fighting chance, and arm yourself with some knowledge of what the issue might be. Took my car for a service+MOT having replaced the battery (was overdue, vehicle is a '62 plate on the original battery) to be told my battery was 'low'. I'm not surprised, it had done 0.8 miles since I put the battery in. A few 'proper' drives later, the battery is charging and holding Quote Link to comment Share on other sites More sharing options...
ilovemyheckler Posted August 3, 2020 Author Report Share Posted August 3, 2020 Well the local dealer (not the one I bought it from) rang this afternoon to say the battery needed replacing! They can't get a Mitsubishi battery until 2nd October but as a favour they offered to send someone to the port where new Mistubishi's are stored on arrival into the UK and get one. They refused to take one out of their showroom cars. Hopefully they will do that Tuesday, they then need to complete a Mitsubishi warranty claim form and get it approved. Next they they need to test the alternator etc. and if that needs replacing order the parts and complete another warranty form. When I told them I wanted it back fully repaired by this Friday they laughed! "no chance" was their reply They won't provide me with car in time meantime Upon asking the dealer I bought from to provide a refund they agreed but asked if they could have the opportunity to repair it. I agreed and they are going to collect the car (a journey of around 60 miles each way) on a trailer and provide me with a demonstrator. I had a minor issue with the hard top they fitted and they have agreed to put a new hard top on. Problems happen but for me it how they deal with it. The local dealer (CCR Mitsubishi in Gloucester), in my opinion, should not be in business. Maybe they are not happy because I didn't buy from them. I did get a quote and even told them the best price I had received but they said "no one can sell a new Barbarian X for that price" I sent them a copy of the quotation and they reduced their price to within £1,000 but I said no. Perhaps I was wrong to dismiss them? Quote Link to comment Share on other sites More sharing options...
Fuddster Posted August 3, 2020 Report Share Posted August 3, 2020 sorry to hear your trouble and strife with the new motor. I can't help thinking if Mitsubishi is pulling the plug on the UK and closing dealerships-are the staff really going to put themselves out for a customer on behalf of a firm that may cost jobs? might be me being pessimistic and I apologise for more negativity to add to your dilemma. hope you get it sorted in your favour. f. Quote Link to comment Share on other sites More sharing options...
Dougy Posted August 3, 2020 Report Share Posted August 3, 2020 A Mitsubishi battery come on is this serious lol Quote Link to comment Share on other sites More sharing options...
team tractor Posted August 4, 2020 Report Share Posted August 4, 2020 I’m on my 3rd battery on my Vw t6 In 3 years . Stop start causes issues and the idiot that can out to fix it jump started it straight on the terminals . You don’t do that with stop start 🙈. It fried the stop start. always put the black on the body Quote Link to comment Share on other sites More sharing options...
London Best Posted August 4, 2020 Report Share Posted August 4, 2020 I’d like to meet the idiot that invented stop/start! Quote Link to comment Share on other sites More sharing options...
crossy 666 Posted August 4, 2020 Report Share Posted August 4, 2020 42 minutes ago, London Best said: I’d like to meet the idiot that invented stop/start! Buy an auto you don’t get that problem 😉 Quote Link to comment Share on other sites More sharing options...
Sussexboy Posted August 4, 2020 Report Share Posted August 4, 2020 13 minutes ago, crossy 666 said: Buy an auto you don’t get that problem 😉 My last Audi A4 was an auto and also had stop/start. You will not escape it 😁 Quote Link to comment Share on other sites More sharing options...
crossy 666 Posted August 4, 2020 Report Share Posted August 4, 2020 44 minutes ago, Sussexboy said: My last Audi A4 was an auto and also had stop/start. You will not escape it 😁 My new ranger auto not got it 🤔 Quote Link to comment Share on other sites More sharing options...
London Best Posted August 4, 2020 Report Share Posted August 4, 2020 (edited) 1 hour ago, crossy 666 said: Buy an auto you don’t get that problem 😉 Wife’s last two cars have had stop/start.....both autos. Audi and Discovery Sport. You can switch it off, but you have to do it every time you start up. Not only a pain in the bum, but what about the starter wear and as already mentioned, the battery. Stupid, stupid idea. Edited August 4, 2020 by London Best Quote Link to comment Share on other sites More sharing options...
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