dob Posted August 11, 2020 Report Share Posted August 11, 2020 Have any of u guys had issues with holiday bookings this summer,either in Uk or abroad? if so were cottages . Com involved? we booked a holiday back in September to France, paid half with final balance due 2weeks before holiday date , a day after balance due we had no payment confirmation from cottages.com so looked into it. after 4 hours on hold we were told that a computer error had deleted our holiday and it had been resold within 6hours of our final payment date . It turns out it was sold for double the original price. after checking on trust pilot it turns out this over 18000 holidays had been double booked and sold for higher prices, not one of the customers that lost there holiday was offered the chance to pay higher totals and keep there original holiday. many people turned up to the holiday homes to find other families already in place after paying more money than original price. its a massive scam brought on by demand for holidays due to covid 19 Be very careful as lots of companies are linked to cottages . Com. we got our money back eventually but trying to book a holiday in France for 7 people with less than 10 days to go before ferry leaves was impossible,so thanks to this company we no longer can go away as Uk homes are also booked solid . Quote Link to comment Share on other sites More sharing options...
Agriv8 Posted August 11, 2020 Report Share Posted August 11, 2020 Did the same to sister in law holiday home for 15 a week before there was a problem and it had become double booked at double the cost. And they offered them alternative accommodation as per there terms and conditions! It was not as convenient location but there was little they could do as her extended family had all booked the time off ! Shame away but they will start up under another name next year ! Regards Agriv8 Quote Link to comment Share on other sites More sharing options...
yates Posted August 11, 2020 Report Share Posted August 11, 2020 (edited) Read something about this company during the last couple of weeks. Very common that a lot of people who had paid for holidays’ lost’ their booking. On investigation it was found that either the owner cancelled the holiday and used it for themselves as they could not find a holiday abroad or more commonly owners cancelled previously booked holidays and sold them again for over double/treble the price through the above mentioned company. Edited August 11, 2020 by yates Quote Link to comment Share on other sites More sharing options...
enfieldspares Posted August 11, 2020 Report Share Posted August 11, 2020 I saw this posted some time ago on the TUI website if it helps? Reporting a business behaving unfairly..Google: CMA GOV UK CORONAVIRUS REPORT A BUSINESS BEHAVING UNFAIRLYThe CMA (Competition And Markets Authority) is the UK Government department responsible for protecting consumers.The CMA is asking the public for information about businesses behaving unfairly during the coronavirus outbreak.The CMA says it will not hesitate to take enforcement action if there is evidence that businesses have breached consumer protection law. Quote Link to comment Share on other sites More sharing options...
Agriv8 Posted August 14, 2020 Report Share Posted August 14, 2020 Here you go named and shamed on the bbc - read full report ! regards Agriv8 Quote Link to comment Share on other sites More sharing options...
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