rimfire4969 Posted October 20, 2020 Report Share Posted October 20, 2020 One of my Cens ear plugs has stopped working. Last time this happened I sent it back for repair and received some truly bad service. The 5 - 7 day turn around took over 4 weeks. Lots of promises made and broken, calls not returned, failed deliveries etc. Has anyone had any experience lately of their customer service good or bad. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted October 20, 2020 Report Share Posted October 20, 2020 Awful. Glad I never used them. They don't seem able to keep their customers happy. Quote Link to comment Share on other sites More sharing options...
Rst1990 Posted October 20, 2020 Report Share Posted October 20, 2020 Was thinking of getting a pair, perhaps not. Quote Link to comment Share on other sites More sharing options...
Smokersmith Posted October 20, 2020 Report Share Posted October 20, 2020 I’ve never had a good experience. Unfortunately the product is awesome and I find them incredibly useful and comfortable. Ended up getting a spare unit so a long repair wouldn’t hold me back. Quote Link to comment Share on other sites More sharing options...
rimfire4969 Posted October 20, 2020 Author Report Share Posted October 20, 2020 18 minutes ago, Smokersmith said: I’ve never had a good experience. Unfortunately the product is awesome and I find them incredibly useful and comfortable. Ended up getting a spare unit so a long repair wouldn’t hold me back. Completely agree, I love the product. But my last experience really put me off. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted October 20, 2020 Report Share Posted October 20, 2020 I’ve got custom fit guards(digital ones). Never had a problem with mine although I don’t shoot as often as some. Quote Link to comment Share on other sites More sharing options...
rimfire4969 Posted October 20, 2020 Author Report Share Posted October 20, 2020 1 hour ago, Lloyd90 said: I’ve got custom fit guards(digital ones). Never had a problem with mine although I don’t shoot as often as some. It’s not the product that’s the problem, it’s the after care that is ****. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted October 20, 2020 Report Share Posted October 20, 2020 2 minutes ago, rimfire4969 said: It’s not the product that’s the problem, it’s the after care that is ****. Perhaps, but then if the product didn’t break in the first place, you wouldn’t need the aftercare? 🤔🤷♂️ Quote Link to comment Share on other sites More sharing options...
rimfire4969 Posted October 21, 2020 Author Report Share Posted October 21, 2020 7 hours ago, Lloyd90 said: Perhaps, but then if the product didn’t break in the first place, you wouldn’t need the aftercare? 🤔🤷♂️ Very true. But things do break and that does not excuse terrible customer service. Quote Link to comment Share on other sites More sharing options...
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