Salmo9 Posted December 18, 2020 Report Share Posted December 18, 2020 Well, I’ve had this Stanley dumpy, soup flask for some time now and all’s been well.. until I misplaced the silicon seal on the wide stopper. Thankfully, no hearty, hot soup was displaced when the discovery was made. A bit of online research took me to Stanley’s UK distributors - Burton McCall and an email was sent.. three weeks later and a brand new stopper arrived, free of charge.. Fantastic customer service and one happy fella, so a big thanks and a ‘well done’ to Burton McCall.. All the best - Salmo9. Quote Link to comment Share on other sites More sharing options...
figgy Posted December 21, 2020 Report Share Posted December 21, 2020 Now that's good old fashioned customer service well-done to Burton McCall Quote Link to comment Share on other sites More sharing options...
Flashman Posted December 21, 2020 Report Share Posted December 21, 2020 I bought a Stanley flask more than ten years ago and it’s still going strong, as are the newer travel mug and soup flask. Much better quality than Thermos in my experience. Quote Link to comment Share on other sites More sharing options...
simon1979 Posted December 21, 2020 Report Share Posted December 21, 2020 Yep, lifetime guarantee, myself and work colleagues have Stanley flask. Sent few back and always swap no problems Quote Link to comment Share on other sites More sharing options...
welshwarrior Posted December 22, 2020 Report Share Posted December 22, 2020 We’ve got 4 of the these little dump flasks one fir each family member they are great have kept babies milk cold or hot, soups/brew warm in the hill, shooting, beating or just driving to see relatives. Quote Link to comment Share on other sites More sharing options...
ditchman Posted December 22, 2020 Report Share Posted December 22, 2020 great result..........would be nice if all companies adopted this attitude Quote Link to comment Share on other sites More sharing options...
dodgy dave Posted December 22, 2020 Report Share Posted December 22, 2020 ive had a couple of the cheaper ones and they only go on the seals, cant seem to find anything to replace them Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted December 22, 2020 Report Share Posted December 22, 2020 I have to say that there are a number of companies who supply the shooting/fieldsports community that have very good service. Two that spring to mind that I have had very good service from Whitby & Co (Leatherman knives/tools) and Ear Mould Technology (Emtec/Noisebreaker custom passive ear plugs). Quote Link to comment Share on other sites More sharing options...
oscarsdad Posted December 22, 2020 Report Share Posted December 22, 2020 I have a couple of the silly expensive Stanley master series food jars that I bought for about £20 on sale instead of £70. One of which was faulty and didn’t keep stuff hot but after a lot of chasing of Stanley in the US a warranty replacement was provided. Quality escapes are always going to happen when everything is now made in Chyna. I also have the classic green Stanley flask - holds 1l of tea and I never need that much and it is often still hot the next morning! I hope that they will last 30 years of so as I hate buying cheap and chucking stuff Quote Link to comment Share on other sites More sharing options...
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