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Percussion boots / Amazon


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Bought a pair of percussion boots in October going by all the good reviews after a few months of casual wearing , few hours over the weekends the left hand boots started to leak around the heel and lining inside started to come apart , so back on to Amazon to request a returns form which filled in and sent of with the boots to , Epic Outdoor - The Military & Outdoor Specialiast (AVOID  ) explaining the problem, 

Received an email stating as they had been worn they weren’t going to refund me , I explained I had to wear them to know that they were leaking , few hours pasted another email received from them giving me a refund of 1p , this  apparently reliefs of any further responsibility, with my blood boiling the mrs was on the Amazon web site requesting a phone call , within a few minutes I was talking to customer services explaining my problem and our sales of goods act , which states faulty goods that are not fit for purpose requires a full refund after a few minutes on hold they agreed with me and a full refund will be given ,

So if you’re ever in this situation where the seller thinks they can just fob you off because they’re online, think again and explore options available , I’m not sure if Amazon will then claim the money back from the seller or not and frankly I don’t care but when he sees my less than charitable feedback that may open his eyes 

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retailers that treat folk badly really do miss a trick, this thread could have been about great customer service and resulted in more sales. Not only that but the retailer can hand the goods back to their wholesaler for a credit/refund so they only lose some customer service time (which comes with the territory) and not even any money.

 

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57 minutes ago, TIGHTCHOKE said:

I would guess that for every one they offer the 1p refund to, a lot of people will accept it and give up.

Well done for standing up to them.

That’s what really wound me up and totally taking the P no way was I letting it go 

Just received an email from seller apologising but it was their company policy , too little too late as usual 

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23 hours ago, sam triple said:

That’s what really wound me up and totally taking the P no way was I letting it go 

Just received an email from seller apologising but it was their company policy , too little too late as usual 

That you had no way of seeing because of purchasing through Amazon so could not be bound to it??

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On 14/01/2021 at 07:38, Dougy said:

Mrs bought some percussion jacket and trousers, we found there ok for walking round the garden. And not much more than that, weak seams iffy stitching.

I am surprised. Never heard of the brand before but me and the son in law bought a hoodie each from here

https://www.newforestclothing.co.uk/percussion-hooded-camo-sweatshirt.html

and the quality and comfort is superb. We planned to try more percussion clothing 

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i assume you dont have a local retailer that you could have supported rather than going to amazon, i am sure you would have had a better service 

treesco [ suppliers of percussion] have a policy of retailers discretion for replacements and we have had very few complaints on their range

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1 hour ago, monster1971 said:

i assume you dont have a local retailer that you could have supported rather than going to amazon, i am sure you would have had a better service 

treesco [ suppliers of percussion] have a policy of retailers discretion for replacements and we have had very few complaints on their range

No one around me stocks them ( I can see why now) and I’ll always support my locals where I can , as said the fact they reimbursed me 1p showed their contempt 

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On 15/01/2021 at 09:09, captainhastings said:

I am surprised. Never heard of the brand before but me and the son in law bought a hoodie each from here

https://www.newforestclothing.co.uk/percussion-hooded-camo-sweatshirt.html

and the quality and comfort is superb. We planned to try more percussion clothing 

I’ve have a Percussion fleece, must be 15 years old and I still wear it under my Ridgeline waterproof. Very comfortable and it hasn’t given up yet. 

Edited by Fisheruk
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