sam triple Posted January 14 Share Posted January 14 Bought a pair of percussion boots in October going by all the good reviews after a few months of casual wearing , few hours over the weekends the left hand boots started to leak around the heel and lining inside started to come apart , so back on to Amazon to request a returns form which filled in and sent of with the boots to , Epic Outdoor - The Military & Outdoor Specialiast (AVOID ) explaining the problem, Received an email stating as they had been worn they weren’t going to refund me , I explained I had to wear them to know that they were leaking , few hours pasted another email received from them giving me a refund of 1p , this apparently reliefs of any further responsibility, with my blood boiling the mrs was on the Amazon web site requesting a phone call , within a few minutes I was talking to customer services explaining my problem and our sales of goods act , which states faulty goods that are not fit for purpose requires a full refund after a few minutes on hold they agreed with me and a full refund will be given , So if you’re ever in this situation where the seller thinks they can just fob you off because they’re online, think again and explore options available , I’m not sure if Amazon will then claim the money back from the seller or not and frankly I don’t care but when he sees my less than charitable feedback that may open his eyes Quote Link to post Share on other sites
captainhastings Posted January 14 Share Posted January 14 Yes I have found amazon really good like that. A seller said on the actual product which was new warranty was 3 months yet a direct chat with amazon got a replacement at about 11 months Quote Link to post Share on other sites
Dougy Posted January 14 Share Posted January 14 Mrs bought some percussion jacket and trousers, we found there ok for walking round the garden. And not much more than that, weak seams iffy stitching. Quote Link to post Share on other sites
TIGHTCHOKE Posted January 14 Share Posted January 14 I would guess that for every one they offer the 1p refund to, a lot of people will accept it and give up. Well done for standing up to them. Quote Link to post Share on other sites
243deer Posted January 14 Share Posted January 14 retailers that treat folk badly really do miss a trick, this thread could have been about great customer service and resulted in more sales. Not only that but the retailer can hand the goods back to their wholesaler for a credit/refund so they only lose some customer service time (which comes with the territory) and not even any money. Quote Link to post Share on other sites
old man Posted January 14 Share Posted January 14 Seemingly true that quality control is now done by the customer? Well done for your stance. Quote Link to post Share on other sites
sam triple Posted January 14 Author Share Posted January 14 57 minutes ago, TIGHTCHOKE said: I would guess that for every one they offer the 1p refund to, a lot of people will accept it and give up. Well done for standing up to them. That’s what really wound me up and totally taking the P no way was I letting it go Just received an email from seller apologising but it was their company policy , too little too late as usual Quote Link to post Share on other sites
TIGHTCHOKE Posted January 14 Share Posted January 14 Well done! Quote Link to post Share on other sites
sam triple Posted January 14 Author Share Posted January 14 Money back in the bank 👍👍 Quote Link to post Share on other sites
TIGHTCHOKE Posted January 14 Share Posted January 14 As it should be! Quote Link to post Share on other sites
discobob Posted January 15 Share Posted January 15 23 hours ago, sam triple said: That’s what really wound me up and totally taking the P no way was I letting it go Just received an email from seller apologising but it was their company policy , too little too late as usual That you had no way of seeing because of purchasing through Amazon so could not be bound to it?? Quote Link to post Share on other sites
captainhastings Posted January 15 Share Posted January 15 On 14/01/2021 at 07:38, Dougy said: Mrs bought some percussion jacket and trousers, we found there ok for walking round the garden. And not much more than that, weak seams iffy stitching. I am surprised. Never heard of the brand before but me and the son in law bought a hoodie each from here https://www.newforestclothing.co.uk/percussion-hooded-camo-sweatshirt.html and the quality and comfort is superb. We planned to try more percussion clothing Quote Link to post Share on other sites
monster1971 Posted Tuesday at 18:23 Share Posted Tuesday at 18:23 i assume you dont have a local retailer that you could have supported rather than going to amazon, i am sure you would have had a better service treesco [ suppliers of percussion] have a policy of retailers discretion for replacements and we have had very few complaints on their range Quote Link to post Share on other sites
sam triple Posted Tuesday at 20:21 Author Share Posted Tuesday at 20:21 1 hour ago, monster1971 said: i assume you dont have a local retailer that you could have supported rather than going to amazon, i am sure you would have had a better service treesco [ suppliers of percussion] have a policy of retailers discretion for replacements and we have had very few complaints on their range No one around me stocks them ( I can see why now) and I’ll always support my locals where I can , as said the fact they reimbursed me 1p showed their contempt Quote Link to post Share on other sites
Fisheruk Posted Tuesday at 21:00 Share Posted Tuesday at 21:00 (edited) On 15/01/2021 at 09:09, captainhastings said: I am surprised. Never heard of the brand before but me and the son in law bought a hoodie each from here https://www.newforestclothing.co.uk/percussion-hooded-camo-sweatshirt.html and the quality and comfort is superb. We planned to try more percussion clothing I’ve have a Percussion fleece, must be 15 years old and I still wear it under my Ridgeline waterproof. Very comfortable and it hasn’t given up yet. Edited Tuesday at 21:00 by Fisheruk Quote Link to post Share on other sites
sam triple Posted Wednesday at 06:36 Author Share Posted Wednesday at 06:36 9 hours ago, Fisheruk said: I’ve have a Percussion fleece, must be 15 years old and I still wear it under my Ridgeline waterproof. Very comfortable and it hasn’t given up yet. That’s great obviously made when quality meant something rather than just quantity, Quote Link to post Share on other sites
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