amateur Posted March 23, 2021 Report Share Posted March 23, 2021 Last night I received multiple messages on my phone saying "XYZ app keeps stopping, close app or report the problem" and the app stopped working. It started with BBC iplayer, then moved to All4, my bank app, email, my security software and nothing seemed to stop it. Uninstalling and then reinstalling the app allowed the app to work briefly, then the same error message came through. Has anyone else hit this problem and did they find a solution? Quote Link to comment Share on other sites More sharing options...
Pangolin Posted March 23, 2021 Report Share Posted March 23, 2021 7 minutes ago, amateur said: Last night I received multiple messages on my phone saying "XYZ app keeps stopping, close app or report the problem" and the app stopped working. It started with BBC iplayer, then moved to All4, my bank app, email, my security software and nothing seemed to stop it. Uninstalling and then reinstalling the app allowed the app to work briefly, then the same error message came through. Has anyone else hit this problem and did they find a solution? In the past ive cleared the cache or removed the app updates. Quote Link to comment Share on other sites More sharing options...
amateur Posted March 23, 2021 Author Report Share Posted March 23, 2021 6 minutes ago, Pangolin said: In the past ive cleared the cache or removed the app updates. Thanks, how do I do that? I am using standard Google as my search engine. Quote Link to comment Share on other sites More sharing options...
Pangolin Posted March 23, 2021 Report Share Posted March 23, 2021 (edited) 4 minutes ago, amateur said: Thanks, how do I do that? I am using standard Google as my search engine. Is it an andoid phone? If so, settings, app manager, select the app, select storage, you see clear cache and clear data. If you can uninstall the updates it should be in the further options of the app, usually 3 lines or 3 dots in the top corner, it is on Samsungs anyway. Is your phone running the latest version of android? You can check by going to settings, about phone, that'll tell you if its andoid 10 etc, or go to settings, software update and check for new updates. Edited March 23, 2021 by Pangolin Quote Link to comment Share on other sites More sharing options...
stu64 Posted March 23, 2021 Report Share Posted March 23, 2021 I was having this problem this morning then found this online, it worked for me https://www.msn.com/en-in/money/topstories/some-android-apps-crashing-on-your-smartphone-google-to-release-a-fix-soon/ar-BB1eRNCm Quote Link to comment Share on other sites More sharing options...
woody walloper Posted March 23, 2021 Report Share Posted March 23, 2021 Thankyou Pangolin, had the same happen to me this morning, just followed your instructions,all sorted Quote Link to comment Share on other sites More sharing options...
Pangolin Posted March 23, 2021 Report Share Posted March 23, 2021 Just now, woody walloper said: Thankyou Pangolin, had the same happen to me this morning, just followed your instructions,all sorted You're welcome, glad it helped. Quote Link to comment Share on other sites More sharing options...
Walker570 Posted March 23, 2021 Report Share Posted March 23, 2021 What on earth did we do before we had APPS ? Quote Link to comment Share on other sites More sharing options...
amateur Posted March 23, 2021 Author Report Share Posted March 23, 2021 Thanks, Pangolin and Stu64. Followed both sets of instructions which made the apps work, but only temporarily. At least, Stu64, you provided the explanation that it was Google's cockup and I can wait for their solution! Thank the Lord that I have an unaffected PC which will allow me to get to my banking app Quote Link to comment Share on other sites More sharing options...
London Best Posted March 23, 2021 Report Share Posted March 23, 2021 1 hour ago, Walker570 said: What on earth did we do before we had APPS ? What’s an APPS? Quote Link to comment Share on other sites More sharing options...
henry d Posted March 23, 2021 Report Share Posted March 23, 2021 It could be that the phone is not running the latest Android and some, such as my Motorola, will not be able to update to the latest Android. Quote Link to comment Share on other sites More sharing options...
amateur Posted March 23, 2021 Author Report Share Posted March 23, 2021 Whatever it was, it now seems to have gone away, so presumably Google have fixed the foul-up Extremely irritating though Quote Link to comment Share on other sites More sharing options...
12gauge82 Posted March 24, 2021 Report Share Posted March 24, 2021 Here's a YouTube video on how to fix Quote Link to comment Share on other sites More sharing options...
amateur Posted March 24, 2021 Author Report Share Posted March 24, 2021 My wife and I have Samsung A5 mobiles, and whereas my phone seemed to fix itself, my wife's apps still kept on falling over. I had uninstalled then reinstalled the failing apps individually, but they still kept crashing, what we couldn't do was update Android System Webview as above, because it didn't show in our apps lists, nor would it download. Then, eureka!, she pressed the button to update all apps. Half an hour later all was well. Ruddy software developers should all be sent on a brainwashing course where they learn the mantra "I will not release software to the general public without fully testing it" or be put up against a wall and shot. Quote Link to comment Share on other sites More sharing options...
RockySpears Posted March 24, 2021 Report Share Posted March 24, 2021 22 hours ago, amateur said: Has anyone else hit this problem and did they find a solution? Exactly this, wife's phone stopped email with this message, then a health app for her exercise wrist band. Wow. Time for updates. RS Quote Link to comment Share on other sites More sharing options...
RockySpears Posted March 24, 2021 Report Share Posted March 24, 2021 21 hours ago, Walker570 said: What on earth did we do before we had APPS ? We had High Street Banks, High Street stores to shop in, music stores to buy records and 4 channels on the telly. Now, we have the World in our pocket and all feel so much happier. Apps brought us together in one, big, loving, Brotherhood of Mankind, RS Quote Link to comment Share on other sites More sharing options...
Walker570 Posted March 24, 2021 Report Share Posted March 24, 2021 32 minutes ago, RockySpears said: We had High Street Banks, High Street stores to shop in, music stores to buy records and 4 channels on the telly. Now, we have the World in our pocket and all feel so much happier. Apps brought us together in one, big, loving, Brotherhood of Mankind, RS Yeh!!!???? ....so much happier ????? Do not know about that so much reading the daily news. Quote Link to comment Share on other sites More sharing options...
Morrisman Posted March 24, 2021 Report Share Posted March 24, 2021 There was a problem with androids recently, my wife's one was beggered for a time. Sorted it's self out. Quote Link to comment Share on other sites More sharing options...
amateur Posted March 24, 2021 Author Report Share Posted March 24, 2021 (edited) 4 hours ago, RockySpears said: Exactly this, wife's phone stopped email with this message, then a health app for her exercise wrist band. Wow. Time for updates. RS My wife's solution was "Google Play Store", "My Apps & Games" "Update All" which seemed to fix it in one Edited March 24, 2021 by amateur Quote Link to comment Share on other sites More sharing options...
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