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Campark after sale service


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Just a heads up on Campark after sale service, I purchased a T85 trail cam from Toguard Direct (Ebay) on the 3 June 2020, after about 15 months it stopped recording at night but worked ok during the daytime, I tried everything I could to see if I could get it working, new batteries, new card and reset but all this made little difference.

Over the last 6 months I have tried contacting Toguard Direct through Ebay but they have not answered one of my emails, I have also sent a number of emails to Campark (uk.support@campark.net) and not one reply from them.

Others may have had better response from customer services but so far its not happened in my case, they are good cameras but I don't think I will buy another Campark camera.

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Sorry to hear that as I have one too. No help to getting your cam sorted but I reckon the bigger picture ( excuse the pun ) is all the electronics we buy are made sooooooooo cheaply whether it's a washing machine, TV or in your case camcorder. It's the world we live in and quality if very hard to find and almost impossible in certain sectors never mind a small retailer in China or an Ebayer neither of which will have enough profit in the job to replace it for you. . . . .please don't shoot the postman

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I had a night viz bino and it packed in. I mentioned this to DaveG on here and he said basicall they are all printed circuits and impossible to 'repair' only probably replace the whole 'card'.  I run three Camparks and they have to date worked well....avg £50 each..... yes it is a throw away society I'm afraid.

BUT   that is no excuse for bad public relations.

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They are more than likely made from off the shelf components (on the board) and could be repairable. The trouble is finding someone - and what they charge per hour to repair it .

As an example, I used to charge £30 + kit for repairing a PSU on the Amstrad SKY HD boxes - plus more to upgrade the drive to 2TB plus more to transfer their recordings from the old drive

I did not develop the repair - it was a known problem and just bought a kit with the required components. Worked out @£20 per hour. Starting from scratch on something could take several hours an on the fault that is listed above and may not be possible to solve without a working one to compare against or the full circuit diagram and waveform outputs - plus an oscilloscope etc...

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I had one last attempt at getting a reply so I emailed the head of sales in Hong Kong telling them what I thought of their after sales service, they came back with an offer of a discount on a new camera (no mention of how much) they also said they do not repair cameras but replace.

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