TIGHTCHOKE Posted June 16, 2022 Report Share Posted June 16, 2022 Oh what a wonderful thread! Quote Link to comment Share on other sites More sharing options...
discobob Posted June 17, 2022 Report Share Posted June 17, 2022 On 15/06/2022 at 15:01, udderlyoffroad said: It's why my grandad lost his job as a fireman. Very clever 😂 Quote Link to comment Share on other sites More sharing options...
Newbie to this Posted June 17, 2022 Author Report Share Posted June 17, 2022 1 hour ago, discobob said: Very clever 😂 If you say so, many actual fires are fought by lighting smaller controlled fires. Quote Link to comment Share on other sites More sharing options...
discobob Posted June 17, 2022 Report Share Posted June 17, 2022 Just now, Newbie to this said: If you say so, many actual fires are fought by lighting smaller controlled fires. It was the joke.... Like the Bob Monkhouse one "I want to die peacefully in my sleep like my Dad, not screaming in terror like his passengers"!!!! Quote Link to comment Share on other sites More sharing options...
enfieldspares Posted June 19, 2022 Report Share Posted June 19, 2022 Your Reference CAS-XXXX-XXXXX Thanks for contacting the BBC recently. Please do not reply to this automated email: it is from an outgoing address which cannot handle replies.This is an update to apologise to you that although we normally aim to reply to most complaints within 2 weeks, we are currently dealing with a higher than normal volume of cases. This means it will take a little longer to reply to you at present. We hope you understand that this is why we are unable to respond within our normal service times.We will of course respond as soon as we can, but in the meantime ask you not to contact us further and apologise if you do experience further delay. For full details of our complaints process please visit: https://www.bbc.co.uk/contact/how-we-handle-your-complaint.Thank you for contacting us - we appreciate your patience in waiting for our response.Kind regardsBBC Complaints Teamwww.bbc.co.uk/complaints Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted June 19, 2022 Report Share Posted June 19, 2022 Blimey, fancy that, the BBC are experiencing a high volume of complaints! Well I never................................................... Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted June 19, 2022 Report Share Posted June 19, 2022 Just now, TIGHTCHOKE said: Blimey, fancy that, the BBC are experiencing a high volume of complaints! Well I never................................................... It's a standard reply - just like any business you telephone ALWAYS tells you they are "experiencing an unusually high volume of calls at present" ............ but rest assured your call is important to us and will be answered shortly. An hour later you are cut off ✂️. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted June 19, 2022 Report Share Posted June 19, 2022 Yes that may well be so, but I bet they hate having to admit they are getting lots of complaints. Quote Link to comment Share on other sites More sharing options...
mel b3 Posted June 19, 2022 Report Share Posted June 19, 2022 7 hours ago, enfieldspares said: Your Reference CAS-XXXX-XXXXX Thanks for contacting the BBC recently. Please do not reply to this automated email: it is from an outgoing address which cannot handle replies.This is an update to apologise to you that although we normally aim to reply to most complaints within 2 weeks, we are currently dealing with a higher than normal volume of cases. This means it will take a little longer to reply to you at present. We hope you understand that this is why we are unable to respond within our normal service times.We will of course respond as soon as we can, but in the meantime ask you not to contact us further and apologise if you do experience further delay. For full details of our complaints process please visit: https://www.bbc.co.uk/contact/how-we-handle-your-complaint.Thank you for contacting us - we appreciate your patience in waiting for our response.Kind regardsBBC Complaints Teamwww.bbc.co.uk/complaints Your complaint is very important to us . Please bear with us until it is no longer important to you . Have a nice day. Quote Link to comment Share on other sites More sharing options...
enfieldspares Posted June 19, 2022 Report Share Posted June 19, 2022 51 minutes ago, mel b3 said: Your complaint is very important to us . Please bear with us until it is no longer important to you . Have a nice day. Yes! Bullseye! Quote Link to comment Share on other sites More sharing options...
discobob Posted June 20, 2022 Report Share Posted June 20, 2022 16 hours ago, JohnfromUK said: It's a standard reply - just like any business you telephone ALWAYS tells you they are "experiencing an unusually high volume of calls at present" ............ but rest assured your call is important to us and will be answered shortly. An hour later you are cut off ✂️. the way I look at it is - Your time costs them nothing - whereas employing people to answer your calls does cost them money..... Quote Link to comment Share on other sites More sharing options...
enfieldspares Posted June 22, 2022 Report Share Posted June 22, 2022 Well. Here's my reply from the BBC: Quote Thank you for contacting us regarding Springwatch on BBC Two, broadcast on 2 June. The ‘Watch’ series has been broadcast by the BBC for over 17 years and we would be the first to admit that getting the tone of each live show exactly right at all times, for all viewers, can be a challenge. What some find acceptable or humorous, others may find distasteful. A sizable section of the show is live and our presenters do on occasion make unscripted comments and gestures, but we hope it's always evident that any exchanges are non-malicious and intended to be light-hearted. We do however recognise though that on this occasion it crossed the line for you, and for that we apologise. All that being said your feedback is highly valued, and please be assured we have noted your concerns. All complaints are sent to senior management and the relevant programme teams for review, and we’ve included your points in our daily overnight audience feedback report. These reports are among the most widely read sources of feedback in the company and ensures that your concerns have been seen by the right people quickly. This helps inform their decisions about current and future content. Thanks again for taking the time to get in touch. Kind regards, BBC Complaints Team Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted June 22, 2022 Report Share Posted June 22, 2022 About as much as you could hope for I guess. Quote Link to comment Share on other sites More sharing options...
mel b3 Posted June 22, 2022 Report Share Posted June 22, 2022 I like " on this occasion, it crossed the line for you " . Yep , they think it's OK, and you're the problem. It's probably the same response that they sent out when people were reporting that Jimmy Saville had been abusing children. Quote Link to comment Share on other sites More sharing options...
7daysinaweek Posted June 22, 2022 Report Share Posted June 22, 2022 On 19/06/2022 at 19:34, mel b3 said: Your complaint is very important to us . Please bear with us until it is no longer important to you . Have a nice day. 🤣 Cannot stand the man, pervasive and very entitled spring to mind! Quote Link to comment Share on other sites More sharing options...
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