gemini52 Posted October 12, 2022 Report Share Posted October 12, 2022 I bought a reximex pcp in april this year,all seemed fine at first then it refused to cock the bolt,i took it back to the shop in september who said it will go back to rangeright,its six weeks today and no sign of it being sorted yet,what would be a resonable time to sort it out,its put me off to be honest buying another one,i have had two krals without a problem,anyone had similar issues with these guns. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted October 12, 2022 Report Share Posted October 12, 2022 Hello, have you asked the RFD what is the hold up with range right Quote Link to comment Share on other sites More sharing options...
Ultrastu Posted October 12, 2022 Report Share Posted October 12, 2022 Just go to your rfd and demand the full cost of the gun back . Tell him he can have the money back when he returns the gun fully working (after a 2 week test period by yourself .) He basically has your gun and money . You need to hold one or the other he can't hold both . Quote Link to comment Share on other sites More sharing options...
gemini52 Posted October 12, 2022 Author Report Share Posted October 12, 2022 He sald they only have one gunsmith,reluctant to ring them and ask for an update as he reckons they make you wait longer. Quote Link to comment Share on other sites More sharing options...
Ultrastu Posted October 12, 2022 Report Share Posted October 12, 2022 (edited) If he is unwilling to give you the money back straight away .say that's fine and pick up a nice bsa r12 or fx from his shelves .and say I will just hold on to this then till I get my money or gun back that should speed him up .apply pressure on him and he will pass it on ,to your benefit. Think of it as a good will courtesy car . Your local garage knows the value of good customer service . Edited October 12, 2022 by Ultrastu Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted October 12, 2022 Report Share Posted October 12, 2022 3 hours ago, gemini52 said: He sald they only have one gunsmith,reluctant to ring them and ask for an update as he reckons they make you wait longer. Hello, they must have a lot of returns , I would get your money back if possible, or if RFD is willing to refund against another rifle, try that, who's the RFD ? Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted October 12, 2022 Report Share Posted October 12, 2022 So, your contract is with your dealer, Range Right are of no concern to you and if they have one or one hundred gunsmiths is not your problem or fault. Inform your dealer, in writing, that ,in your opinion, a "reasonable" time to repair the gun has passed and you are rejecting the rifle under your consumer rights.As long as you have done nothing to invalidate your warranty then a refund or replacement is due. If the dealer refuses then contact consumer direct and follow their advice If you paid for the gun on a credit card then contact your bank and ask to start a section 75. Cases like this rely on you being "reasonable" if it goes as far as court (it wont) but best to keep everything in writing. Quote Link to comment Share on other sites More sharing options...
sam triple Posted October 13, 2022 Report Share Posted October 13, 2022 Money back , tell him it’s not fit for purpose and you want a full refund , 6 weeks is taking the P if they can’t give you a explanation Quote Link to comment Share on other sites More sharing options...
Diver One Posted October 13, 2022 Report Share Posted October 13, 2022 That's F poor service. I've had a Reximex Regime ( Apex) Bullpup for about 18 months, and other than 'double loading' ( my fault ) it's never missed a beat and its pellet on pellet with QYS Quote Link to comment Share on other sites More sharing options...
gemini52 Posted October 13, 2022 Author Report Share Posted October 13, 2022 20 hours ago, oldypigeonpopper said: Hello, they must have a lot of returns , I would get your money back if possible, or if RFD is willing to refund against another rifle, try that, who's the RFD ? I am going to give it till next week,if no show then yes will demand a refund,he told me when i dropped it of that it could be six weeks,it was only when i left the shop that i thought wow six weeks. Quote Link to comment Share on other sites More sharing options...
Ultrastu Posted October 13, 2022 Report Share Posted October 13, 2022 You could give him a call tomorrow and say you will be in next Friday. Tell him you will be leaving with either your gun , a refund or a replacement gun of your choice .that gives him a week to get it sorted .and be firm . Quote Link to comment Share on other sites More sharing options...
gemini52 Posted October 14, 2022 Author Report Share Posted October 14, 2022 10 hours ago, Ultrastu said: You could give him a call tomorrow and say you will be in next Friday. Tell him you will be leaving with either your gun , a refund or a replacement gun of your choice .that gives him a week to get it sorted .and be firm . yes i agree,that sounds resonable responce,i will ring him later for an up date,thanks for the advice. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted October 14, 2022 Report Share Posted October 14, 2022 3 minutes ago, gemini52 said: yes i agree,that sounds resonable responce,i will ring him later for an up date,thanks for the advice. Hello, hope you get sorted 👍 Quote Link to comment Share on other sites More sharing options...
gemini52 Posted October 16, 2022 Author Report Share Posted October 16, 2022 On 14/10/2022 at 10:04, oldypigeonpopper said: Hello, hope you get sorted 👍 Rang him saturday.it was dispatched thursday the 13 oct,its been fixed so should have it back this week. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted October 16, 2022 Report Share Posted October 16, 2022 10 minutes ago, gemini52 said: Rang him saturday.it was dispatched thursday the 13 oct,its been fixed so should have it back this week. Ok , hope it's all sorted and working ok Quote Link to comment Share on other sites More sharing options...
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