Norrie Posted February 23, 2011 Report Share Posted February 23, 2011 (edited) Hiya, Just had to let you know about Lyon Equipment of Cumbria, they are main dealers/agents for Petzl headlights. I was given a Petzl headlight a few years ago, and a couple of weeks ago, it started acting up...it wouldnt switch off unless I took the batteries out. So, I contacted Petzl in the US,to see if it could be repaired, NOT under warranty BTW.... the same day, I got a cracking reply from them, telling me to send it to Lyon in Sedburgh, quoting that I had contacted them in the US., did so, it was sent care of the sales manager....who also sent me a smashing email... Today, I received this in the post, a brand new Petzl Tikka Plus 2 lamp........no charge and replaced under warranty, tho, that was out last year.... What service,and what great customer relations.. Well done Lyon Equipment of Sedburgh, and Petzl too...class act.. Edited February 23, 2011 by Norrie Quote Link to comment Share on other sites More sharing options...
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