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Guest AP1shooter
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Guest AP1shooter

TO OUR VALUED CUSTOMERS

 

Your Bank is very pleased to inform you that we are installing new Drive-thru cash point machines where our customers will be able to withdraw cash without leaving their vehicles.

 

To enable our customers to make full use of these new facilities we have conducted intensive behavioral studies to devise appropriate procedures for their use.

 

Please read the procedures which apply to you and remember them for when you use our new machines for the first time.

 

PROCEDURES FOR OUR MALE CUSTOMERS:

 

1. Drive up to the cash machine.

2. Wind down your car window.

3. Insert card and enter PIN.

4. Enter amount of cash required and withdraw.

5. Retrieve card, cash and receipt.

6. Wind up window.

7. Drive away.

 

PROCEDURES FOR OUR FEMALE CUSTOMERS:

 

1. Drive up to the cash machine.

2. Reverse back the required amount to align car window

with cash machine

3. Re-start the stalled engine.

4. Wind down the window.

5. Find handbag, remove all contents onto the passenger seat

to locate card.

6. Turn the radio down.

7. Attempt to insert card into the cash machine.

8. Open car door to allow easier access to the cash machine

due to the excessive distance from the car.

9. Insert card.

10. After "Invalid Card" is displayed, Remove Marks & Spencer

Charge Card and insert correct Cash Point Card.

11. Remove Cash Point Card.

12. Re-insert Cash Point Card the right way up.

13. Re-enter handbag to find diary with your PIN written on the

inside back page.

14. Enter PIN.

15. Press "Cancel" and re-enter correct PIN.

16. Enter amount of cash required.

17. Check make-up in rear view mirror.

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