Thank you all, emailed the uk guy (thank you kevin for his email address) and he actually called me, still trying to say wear and tear (apparently if you pay more for a pair of willies you shouldn't expect them to last longer than a cheap pair) has asked for photos which I have sent, just awaiting his response, he is away
until 14th March.
I have offered to meet them halfway, really trying to be reasonable with them.
So lets see what happens.
Incidentally everyone that comments online about these things are called KEYBOARD WARRIORS, new one on me. I think it is a good way of us all actually being able to communicate with each other and not just suffer in silence when things do go wrong.
Anyway watch this space.