The middle of December I bought a magnet from Pinewood Sporting, received an email saying they were out of stock on the 20th December, but would be back in stock mid January, offering me a refund, so I emailed back saying it was fine, I would wait, then emailed them for an update in the middle of January, for an update, no response so I called, to be told they were being made but they would be another 2 weeks,again said I would wait, as I heard nothing I emailed them again on Friday again no response, so I called this morning to be told they were in painting and would be another 2 weeks, no apology from them, just the way it is. Customer service at its best, anyone else had problems?