Its a disgrace how long it can take when really all they have to do is press a few buttons, and on top of all that your paying them £50!
I think I will do what pin said and contact them in a few weeks, I have the cabinet mounted all ready to go (has been for 12 months) so there shouldn't be a huge delay.... hopefully.
No one has said what the service is like in the Cumbrian area, so either no one has a license or they dont know about this forum which is shocking
Thanks for your replies so far