rcooke25552 Posted April 4, 2011 Report Share Posted April 4, 2011 We pay for 20mb and barely get 1. It utter **** in my opinion. Tv is ****. Customer service is about the same. Quote Link to comment Share on other sites More sharing options...
rcooke25552 Posted April 4, 2011 Report Share Posted April 4, 2011 Oh, and unless you install the phone cables etc before they come they will nail it to the skirting boards and they don't exactly do a good job of it. I was shown next doors the day before ours was installed so I did it all my self that day so he just had to connect the ends. Quote Link to comment Share on other sites More sharing options...
chris64 Posted April 5, 2011 Report Share Posted April 5, 2011 Bin with virgin/ntl/comtel for years we were supossed to be getting 20g, but more like 2g when we tested it,so phoned them up got them to upgrade it to 50g,man came round yesterday to instal new kit,took him 5mins,Oo its fast now Quote Link to comment Share on other sites More sharing options...
*danny* Posted April 5, 2011 Report Share Posted April 5, 2011 when they were NTL they were great - when they switched to virgin absolute rubbish never plugged a phone in as we dont wish to use it - but the bill comes with numbers that weve apparently called??? they will tell you your one of their best customers and to reward you they would like to give you a month of free XL tv package. even when you cancel the package before the free month is up - they then try to charge you for the free tv fiber optic superspeed is all a load of lies - ive know quicker dial up sometimes. if they think they can scam a bit of cash from you they WILL, their sales people are pushy if you do need the sales team - you WILL go through to a UK call center - if you need technical you WILL be put through to some half witt in india that isnt fluent in english and whos vocabulary stretches to yes or no answers and after hour long calls they will tell you to reset your box and problem be fixed! Quote Link to comment Share on other sites More sharing options...
Andy 01 Posted April 5, 2011 Report Share Posted April 5, 2011 (edited) Do NOT be fooled into thinking Virgin offer unlimited downloads, thats just not true ! What they do is throttle your connection if you go over your limit, Details here: http://shop.virginmedia.com/help/traffic-management/traffic-management-policy.html Been a customer for four years. My feelings are: Broadband = Superb speed, which can not be matched in my area by ADSL. TV = Rubbish if you are not on the top package. Top package is good with all the on-demand stuff though. Phone = Mega expensive on calls you pay for. (ie, outside of evening and weekend package) Edited April 5, 2011 by Andy 01 Quote Link to comment Share on other sites More sharing options...
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