Blunderbuss Posted June 23, 2011 Report Share Posted June 23, 2011 (edited) A while back my binos fell out out of my game bag onto a tiled floor when I was unloading kit after a decoying trip. The bit in the middle that holds the two tubes together (technical term :yp: ) shattered :( The binos were Bushnell Excursion 8x42s, not some posh German glass but I was gutted nonetheless as they were a present from the wife. I phoned a few repair places but was told that they were uneconomical to repair, if it could be done at all and as they were nearly 3 years old they were well out of warranty, or so I thought. Not expecting much sympathy or help, I phoned Bushnell UK. They were actually extremely helpful and told me that they had a 30 year warranty :o and even though the damage was accidental and due to my own clumsiness, I should make a claim, via the original retailer (binoculars.co.uk). Luckily my wife had kept the receipt so I phoned them and they were also extremely helpful. I did have to pay a fiver for return postage, but they sent them off to the European repair centre in Germany. It took 4 weeks, but I got them back today. Did they repair them? Did they replace them for a brand new pair? Was it a better model than the broken ones? (Excursion EX instead of plain Excursion) I'm really chuffed at getting such good service and will definitely buy Bushnell again as a result of this experience Edited June 23, 2011 by Blunderbuss Quote Link to comment Share on other sites More sharing options...
davie mac Posted June 23, 2011 Report Share Posted June 23, 2011 Great result,a company definately worth using Quote Link to comment Share on other sites More sharing options...
Gutty Boots Posted June 24, 2011 Report Share Posted June 24, 2011 Top stuff, nice to hear of great customer service for a change. Quote Link to comment Share on other sites More sharing options...
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