Guerini Guy Posted March 23, 2015 Report Share Posted March 23, 2015 (edited) Hi guys - has anybody else on here bought this particular magnet from A1? Took it out for just its fourth outing today and it stopped working. Well, actually, the motor is still working but although the spindle that comes through the top of the motor housing and attaches to the arm mount, is still turning when on its own, that spindle is also rocking from side to side and once the arms are on you can hear the motor buzzing but it will not turn. Not sure if something has snapped inside or just worked loose? I will contact Oscar at A1 in the Morning, but just wondered if anybody else had experienced a similar problem? Thanks PS : it seems to have been working fine on the first three outings ! Edited March 23, 2015 by Guerini Guy Quote Link to comment Share on other sites More sharing options...
A1Decoy Posted March 24, 2015 Report Share Posted March 24, 2015 Sorry to hear you have had issues with your magnet. I've sent you a PM regarding collection. We'll get the whole lot back and exchange it. Kind regards, Oscar Quote Link to comment Share on other sites More sharing options...
malkiserow Posted March 24, 2015 Report Share Posted March 24, 2015 Things do sometimes go wrong, it is how they get sorted that matters, sounds like A1 are all over this so you will be sorted very soon Quote Link to comment Share on other sites More sharing options...
Guerini Guy Posted March 24, 2015 Author Report Share Posted March 24, 2015 (edited) Amazing and quick response from Oscar. There are a hell of a lot of firms that could learn a big lesson here about customer service. Excellent Edited March 24, 2015 by Guerini Guy Quote Link to comment Share on other sites More sharing options...
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