bullet boy Posted November 17, 2010 Report Share Posted November 17, 2010 I`d like to say a big thankyou to Bushwear for their excellent Customer Service.I rang Stephen at Bushwear late afternoon on Monday to say that i wanted to order a new Lithium ION Battery pack.Stephen said that they did`nt have the particular one that i wanted in stock but were awaiting delivery.He then told me that he would ring Deben.After 10 minutes had passed he rung me back saying that Deben would send me one direct from them and all i had to do was pay Bushwear over the phone.Deben also gets credit for doing this.I received my Battery pack at 2.30 yesterday afternoon.Is this superb speedy service or what!! Many thanks to Stephen at Bushwear and Deben. Quote Link to comment Share on other sites More sharing options...
Wiltsmark Posted November 17, 2010 Report Share Posted November 17, 2010 Good to hear that,to many shops these days not bothering about customer satisfaction, have'nt used them myself but will now on your experience with them. good to give them credit on a forum as well. Quote Link to comment Share on other sites More sharing options...
Popgun Posted November 17, 2010 Report Share Posted November 17, 2010 Two weeks ago i rang bush wear to order a rivers west eider jacket it arrived 2 days later great service and a great jacket i'm well pleased. Quote Link to comment Share on other sites More sharing options...
bullet boy Posted November 17, 2010 Author Report Share Posted November 17, 2010 I have purchased quite a lot of items from Bushwear in the past and have even visited their unit in Stirling.They have always been so polite and as I've said they have always been excellent service to me! I'm very pleased indeed! Quote Link to comment Share on other sites More sharing options...
Dekers Posted November 17, 2010 Report Share Posted November 17, 2010 Never dealt with Bushwear, although there catalogue keeps turning up! I have had a number of dealings with Deben and have been unfortunate enough to have had some problems, but they have always dealt with issues in a timely and sensible manner! Quote Link to comment Share on other sites More sharing options...
Crouch valley Posted November 17, 2010 Report Share Posted November 17, 2010 I used bushwear they are the best mail order shop i have ever used they give a top service. Quote Link to comment Share on other sites More sharing options...
groach1234 Posted November 17, 2010 Report Share Posted November 17, 2010 (edited) I put in an order with bushwear about 2 weeks ago now. I contacted them about this and I sent an email to the customer service on sunday evening and received a reply at 6.48 on monday morning (now thats fast) The reason the order was running slow was that an item I had ordered was out of stock and it was due in either monday or tuesday. They offered to send the other item out on monday at no extra cost but i said there was no need as I wouldn't be needing it as im not stalking for another couple of weeks. Anyway I rang today to ask if the order had been dispatched as I had a few things i would like to add on to it but it had. Although it has been a long time I would still not hesitate to use them again with customer service like that but will ring to make sure what i want is in stock. George Edited November 17, 2010 by groach1234 Quote Link to comment Share on other sites More sharing options...
bullet boy Posted November 17, 2010 Author Report Share Posted November 17, 2010 I never order online with anyone just in case items that are advertised are not in Stock.With Bushwear and Deben I have never had any problems at all. Quote Link to comment Share on other sites More sharing options...
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