Hamster Posted April 14, 2016 Report Share Posted April 14, 2016 Fifteen months ago I ordered a fairly expensive set of head phones for my son through ebay which stopped working properly so I e-mailed the seller saying the goods were outside warranty but not fit for purpose, not even realising they were located in Singapore ! Back comes a reply asking the usual things like proof of Paypal transaction number etc, and agreeing to replace item if I sent the originals back which I duly did at a cost of £18 tracked postage. True to their word they sent a newer model by return of post, whole thing took 10-12 days. The point being they could easily have said nocandoo so there are good people out there. Quote Link to comment Share on other sites More sharing options...
oowee Posted April 14, 2016 Report Share Posted April 14, 2016 Great service there. This is a response to a recent question I put to a seller as to if a product came with batteries. We stock over 200,000 products – all of which are new and sealed. Unfortunately, I am unable to provide you with the information you’ve asked for regarding that specific product. These are packed away on pallets on high shelving in our warehouse, which means I am unable to access the product for you. Apologies I couldn't be of help but if there’s anything else I can do for you please let me know. Quote Link to comment Share on other sites More sharing options...
brett1985 Posted April 15, 2016 Report Share Posted April 15, 2016 Great service there. This is a response to a recent question I put to a seller as to if a product came with batteries. We stock over 200,000 products – all of which are new and sealed. Unfortunately, I am unable to provide you with the information you’ve asked for regarding that specific product. These are packed away on pallets on high shelving in our warehouse, which means I am unable to access the product for you. Apologies I couldn't be of help but if there’s anything else I can do for you please let me know. seems like a fair response? Quote Link to comment Share on other sites More sharing options...
oowee Posted April 15, 2016 Report Share Posted April 15, 2016 seems like a fair response? Unless you want to sell it of course! Quote Link to comment Share on other sites More sharing options...
Hamster Posted April 15, 2016 Author Report Share Posted April 15, 2016 Unless you want to sell it of course! Besides any seller simply has to have access to his suppliers invoice/spec of any item so he wouldn't exactly need to clamber up pallets. Quote Link to comment Share on other sites More sharing options...
brett1985 Posted April 15, 2016 Report Share Posted April 15, 2016 (edited) Unless you want to sell it of course! at least the seller was honest. you need to be realistic about this, if they hold as much stock as they say they do then think about the timeline. leave their office, put on safety gear, find the location, get a forklift, remove the pallet, unwrap it, open the packaging and check for batteries, re-pack the box, put the pallet back, return the forklift, get off the safety gear, get back to the office and reply to the message. that's probably about half an hours worth of work. now if they hold a stock of 200,000 items I would imagine that they are a fairly busy company. imagine how many people would need to be employed just to do the above to answer the amount of questions they must receive in one day. and while in an ideal world, the seller could simply access the spec list of the merchandise, the reality would probably be that a huge amount of the stuff that they store at the warehouse is purchased by a buyer who probably is more than likely the only person who has seen, or has access to, the spec list of the product. after all, there's a good chance that the warehouse is purely a distribution point. so, in closing, while I understand that its annoying that the person who replied to your message couldn't answer your question, I would stand by my assumption that is was a fair response. it does beg the question though, why isn't the person who's responsible for the listing of the item including these kind of things in their description? would save a whole lot of time and effort! Edited April 15, 2016 by brett1985 Quote Link to comment Share on other sites More sharing options...
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