magman Posted April 4, 2008 Report Share Posted April 4, 2008 Acer aspire 5310 freezes on the start up page Do you send it back for repair or demand a replacement ? Pin or Garyb your thoughts please as you seem to be in the no Quote Link to comment Share on other sites More sharing options...
dustyfox Posted April 4, 2008 Report Share Posted April 4, 2008 (edited) Acer aspire 5310 freezes on the start up page Do you send it back for repair or demand a replacement ? Pin or Garyb your thoughts please as you seem to be in the no My mate bought a brand new laptop after a week of having it, it broke down, dont know what was wrong with it but it wasnt his fault, so he sent it back to the shop to get it repaired and they said they will fix it within a week. A week passed and they said it will be another week. So again another week went by. This time my mate wasnt going to wait any more and demanded that they give him a new one in which they did so. So let them try and fix if they cant get a replacement. Edited April 4, 2008 by dustyfox Quote Link to comment Share on other sites More sharing options...
taz24 Posted April 4, 2008 Report Share Posted April 4, 2008 Acer aspire 5310 freezes on the start up page Do you send it back for repair or demand a replacement ? Pin or Garyb your thoughts please as you seem to be in the no You need to do a system restore to a date before it failed. Try that and see what happens. If that does not work then think about takeing it back. Cheers taz. Quote Link to comment Share on other sites More sharing options...
pin Posted April 4, 2008 Report Share Posted April 4, 2008 You need to do a system restore to a date before it failed.Try that and see what happens. If that does not work then think about takeing it back. Cheers taz. And he will do that how, considering it's not starting up It is possible but you'll need a Windows CD to boot from, what to do next depends on what version of windows it is.... Quote Link to comment Share on other sites More sharing options...
magman Posted April 4, 2008 Author Report Share Posted April 4, 2008 Windows vista home Am i in my rights to demand a new one without having to send it off for repair Quote Link to comment Share on other sites More sharing options...
pin Posted April 4, 2008 Report Share Posted April 4, 2008 (edited) That all depends on what is wrong with it. Similarly with cars, computers seem to end up being very hard to get replaced if they are faulty. I'd know, I worked in a very well known firm who sell a lot of really **** computers, in all the time I was employed there I probably authorised 2 replacements out of 5000 complaints. The situation is incredibly complicated, see the likelihood is that the goods you have been sold are not faulty, however the software you have chosen to accept the licensing agreement for, has had some problems. Purely theoretically, if you could prove that Windows Vista was defective, then you'd be entitled to a refund (for windows, not the laptop). It really all depends on what is actually wrong, unless you are an expert you stand very little chance of just getting a replacement. Striking up the car analogy again (and I ain't saying this is what's happened, just an example) :- If you drive the car out of the showroom and don't look right before turning left, and someone hits you, you wouldn't go back to the garage and demand a replacement car. Similarly if you buy a car you are expected to have it serviced, as well as perform basic checks yourself. If you fail to check tyre pressures and you have a blow out, you wouldn't try and claim a new car from the company who sold it to you. With computers it is very similar, it's a purchase which you are expected to look after, tend to and keep a check on (virus / malware / etc) - if you don't then like the car analogy you can't really expect them to provide you a replacement, if it's not actually defective. The situation is so complicated, it is something I have been to court over previously and take it from me it's not worth your time. If you'd like a professional opinion on the laptop I'd be happy to take a look at it for you and compile a report. Edited April 4, 2008 by pin Quote Link to comment Share on other sites More sharing options...
magman Posted April 4, 2008 Author Report Share Posted April 4, 2008 Thanks for your time Pin So it looks like i should send it back Can't expect you to waste your time for me mate but thanks for the offer After pressing f2 to enter setup 2 parts come back as biased (Spelling) But now it wont get that far and freezes on the Acer screen Thanks anyway Quote Link to comment Share on other sites More sharing options...
pin Posted April 4, 2008 Report Share Posted April 4, 2008 after pressing F2, what happens? I was genuinely offering help, I say some daft things on here from time to time but this is my area, if you send it me I'll either fix it or send you a report Quote Link to comment Share on other sites More sharing options...
alexm Posted April 4, 2008 Report Share Posted April 4, 2008 Sorry for butting in but if it's freezing on the Acer screen then that's not a good sign because that suggests the problem is being encountered before it even starts to read what's on the hard disk... i.e. it could be hardware related. Dodgy memory sometimes causes this.... could be worth trying to re-seat the memory modules? Do you have anything important on the hard disk not saved elsewhere? Do you have a factory restore disk? The only way to truly rule out a software problem is to reinstall using the restore disk, but obviously this will wipe the hard disk in most cases. I see you are in Cheshire... are you anywhere near Runcorn? I've got a server install to do in Runcorn in about two weeks so if you are still stuck I might be able to help. At the very least I have equipment to recover your data off the hard disk (assuming the hard disk hasn't failed!) so you won't lose your data if you need to reinstall. Alex Quote Link to comment Share on other sites More sharing options...
magman Posted April 4, 2008 Author Report Share Posted April 4, 2008 Pin after pressing F2 , nothing happens now just says searching As for the offer being genuine i no it was Just checked and never even got a reboot disc Have rang the company and been told to send it back under warrenty ,as it seems a product fault . Pin your a star mate but only asked for advice and don't expect you to waste your own time on me Many thanks regards Rob Quote Link to comment Share on other sites More sharing options...
pin Posted April 4, 2008 Report Share Posted April 4, 2008 (edited) Alexm is very likely to be right, it's not POSTing (power on self test). If you've anything on there you value then take him up on his offer of data transfer / recovery first - terms and conditions exclude personal data on the machine and very often people send in laptops and try complaining that they come back at day one state. Edited April 4, 2008 by pin Quote Link to comment Share on other sites More sharing options...
magman Posted April 4, 2008 Author Report Share Posted April 4, 2008 alexm Nothing important on there as its the daughters laptop ,all she wants is it working again As for being near runcorn about 20 mins away ,so if you fancy a brew when your here pm me when your around and i will have the kettle on Quote Link to comment Share on other sites More sharing options...
alexm Posted April 4, 2008 Report Share Posted April 4, 2008 alexm Nothing important on there as its the daughters laptop ,all she wants is it working again As for being near runcorn about 20 mins away ,so if you fancy a brew when your here pm me when your around and i will have the kettle on Ok, no worries! Like I said it will be a couple of weeks most likely (if HP pull their fingers out ) , but I'll PM you when I have a date in case you are still stuck! Quote Link to comment Share on other sites More sharing options...
dustyfox Posted April 4, 2008 Report Share Posted April 4, 2008 And if I was you I would wipe the hard drive before you send it back or you could be a victim of identity theft. Alot of people leave valuable information like name and address, bank details, date of birth, mothers maiden name. Basically everything to steal your identity. Quote Link to comment Share on other sites More sharing options...
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