pabs Posted December 11, 2010 Report Share Posted December 11, 2010 My Hawke sidewinder 30 3-12x50 sr6 il ret is a cracking little scope. Very good clarity, great colour rendition. Certainly not the best glass out there, but for 200 notes its a great performer. Quote Link to comment Share on other sites More sharing options...
Glenshooter Posted December 11, 2010 Report Share Posted December 11, 2010 Also, Debens customer service/after sales is absolutley horendous! I am fighting an ongoing battle with them at the moment, regarding the faulty scopes. So beware! This is Britain after all! Bad customer service seems to be the norm in this country nowadays, unfortunately. Surprised at your experience since most people rate Deben's customer service. I have seen many posts saying how good they are and this is the first that I have seen expressing a different experience. Hope you get it sorted. Quote Link to comment Share on other sites More sharing options...
Dekers Posted December 11, 2010 Report Share Posted December 11, 2010 Steer well clear of the Nite Eye SR6! Can't really speak for other models in the Hawke range. I have had to return 3 with various faults. However they all shared one problem...grease spattered on the inside of the objective lense from the factory. Also, Debens customer service/after sales is absolutley horendous! I am fighting an ongoing battle with them at the moment, regarding the faulty scopes. So beware! This is Britain after all! Bad customer service seems to be the norm in this country nowadays, unfortunately. Oh dear, I hope you get it sorted soon but this does sound a saga. I have had a number of dealings with Deben direct, some purchases and some returns and I have always found them very accommodating. I have horror stories about other distributors, but I guess it goes wrong from time to time, it certainly has for me with others! Quote Link to comment Share on other sites More sharing options...
pigeon_ventilator Posted December 12, 2010 Report Share Posted December 12, 2010 Surprised at your experience since most people rate Deben's customer service. I have seen many posts saying how good they are and this is the first that I have seen expressing a different experience. Hope you get it sorted. Thanks, so do I! The first time I returned one of the faulty scopes to them they were fine, no problems. Unfortunately they turned rather unaccommodating towards me after the second scope which I returned. This included not returning phone calls, as promised. They also promised to reimburse me for postage costs, which is now totalling over £25. They went back on their word! Also, I posted a letter of complaint to them last week, recorded delivery. They denied that they received it, even though I have proof from Royal Mail that they signed for it! Thats just the tip of the iceberg! Quote Link to comment Share on other sites More sharing options...
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