tikka.223 Posted April 5, 2013 Report Share Posted April 5, 2013 Bl00dy laptop has fallen victim to a ransomware virus can anybody help me out please? Once I log in it goes straight to a e crime virus screen.Any advice in layman terms much appreciated. TIA Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 What OS ie windows xp, 7,8? Do you know how to boot into safe mode? Quote Link to comment Share on other sites More sharing options...
aris Posted April 5, 2013 Report Share Posted April 5, 2013 I hope it isn't this one: http://nakedsecurity.sophos.com/2013/04/05/ransomware-child-buse/ Some people are just sick. Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 Windows 7 I tried it on safe mode and it only goes so far then I get blue screen Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 can you safe mode into command prompt? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 can you safe mode into command prompt? Yes it loads files then pauses for about 2-3 mins then I get blue screen Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 do you know if you had system restore on at all? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 do you know if you had system restore on at all? Not that I'm aware Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 do you have a windows 7 disk? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 do you have a windows 7 disk? No it was on it when i got the laptop Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 I hope it isn't this one: http://nakedsecurity.sophos.com/2013/04/05/ransomware-child-buse/ Some people are just sick. Thankfully it's not that one,just one demanding payment off £100 for unlocking. Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 ouch!! will it start in safe mode with networking? Can you do anything at all when started normally? Do you have just one user on thelaptop? If you have another user i.e admin try logging in as that as sometimes it only affects one user profile Quote Link to comment Share on other sites More sharing options...
mikky Posted April 5, 2013 Report Share Posted April 5, 2013 http://www.microsoft.com/en-gb/security/resources/ransomware-whatis.aspx try this link...you wil lprobably have to get running in safe mode first mikky Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 ouch!! will it start in safe mode with networking? Same as above loads so much then pauses and eventually goes blue screen Can you do anything at all when started normally? Get windows is loading then nothing else happens.I'm just comming up short of putting my foot through ****** thing! Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 Dont be tempted to pay the fee, not only will they take yor money and NOT unlock it, your card will be hammered by every scammer going. Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 http://support.kaspersky.com/4162 this may help with no win 7 disk, requires usb stick and take all data off it first. May help recover or at least get rid. How I.T are you if you dont mind me asking? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 http://www.microsoft.com/en-gb/security/resources/ransomware-whatis.aspx try this link...you wil lprobably have to get running in safe mode first mikky Thanks for the link but that's the problem I can't get it to do anything to get online help. Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 What laptop have you got? The laptop may have a OS recovery built in? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 http://support.kaspersky.com/4162 How I.T are you if you dont mind me asking? Not very Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 What pc are you on now or is it phone? Sorry for bombarding you, trying to find best way round things Not veryNo worries Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 ya still with us pal? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 On phone at the minute,there only one user on the laptop so can't log into another user account. Quote Link to comment Share on other sites More sharing options...
Ralphster Posted April 5, 2013 Report Share Posted April 5, 2013 do you have access to another puter? Quote Link to comment Share on other sites More sharing options...
tikka.223 Posted April 5, 2013 Author Report Share Posted April 5, 2013 do you have access to another puter? Not at present,if you can advise on what I need to do and I will have use of another computer tomorrow or failing that get a lend if a windows 7 disc . Quote Link to comment Share on other sites More sharing options...
pimpkiller Posted April 5, 2013 Report Share Posted April 5, 2013 (edited) you need to get something like spybot search and destroy onto your computer with a USB stick or similar. I had to go the local library once then start it in safe mode with no networking (F5 on startup) then press ctrl+Alt+Delete go to task manager have a look under program's and processes and turn anything off that shouldn't be running (the virus not anything that should) slap on spybot or similar, run it, get rid of it, immunize it then bobs your uncle you have to stop the virus from starting up first or it will always dodge a virus checker, Its a skill virus killing alternatively ask a witch doctor Edited April 5, 2013 by pimpkiller Quote Link to comment Share on other sites More sharing options...
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