DUNKS Posted October 26, 2020 Report Share Posted October 26, 2020 Today recd winter fuel payment information. Which is wrong! Ok it says on the form contact us if any problems and gives phone number. So I phone, waiting nearly an hour. Voice keeps telling me they are busy but recommends I go on line instead. So I give up the phone and go online, where it tells me that for any alteration or problem PLEASE PHONE ----- Quote Link to comment Share on other sites More sharing options...
Gordon R Posted October 26, 2020 Report Share Posted October 26, 2020 It reduces the need to actually employ staff to deal with the problem. Most will give up. Write to the Minister. It speeds things up - trust me. Quote Link to comment Share on other sites More sharing options...
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