Chris_S Posted November 5, 2015 Report Share Posted November 5, 2015 Anyone else had problems with A1 Decoy, I bought a magnet from them which didn't work when I went to use it, I checked and the circuit board wasn't soldered up properly. They don't respond to my emails about repairing or replacing it. Their name comes up a lot but I hadn't realisd they sold such rubbish, unless I was unlucky to get a dud one. Either way, their customer service is non-existant as far as I can tell which is something others should be wary of... Link to comment Share on other sites More sharing options...
bakerboy Posted November 5, 2015 Report Share Posted November 5, 2015 (edited) Anyone else had problems with A1 Decoy, I bought a magnet from them which didn't work when I went to use it, I checked and the circuit board wasn't soldered up properly. They don't respond to my emails about repairing or replacing it. Their name comes up a lot but I hadn't realisd they sold such rubbish, unless I was unlucky to get a dud one. Either way, their customer service is non-existant as far as I can tell which is something others should be wary of... Contact Oscar@A1 on the forum he will sort it for you. There product and customer service is normally second to none. Terry Edited November 5, 2015 by bakerboy Link to comment Share on other sites More sharing options...
Cosd Posted November 5, 2015 Report Share Posted November 5, 2015 Yep, they are a decent company!! Oscar will see this without fail and post here almost guaranteed. Link to comment Share on other sites More sharing options...
Chris_S Posted November 5, 2015 Author Report Share Posted November 5, 2015 Ok then, I'll give him the benefit of the doubt and send him a PM to try one last time to get it sorted... Link to comment Share on other sites More sharing options...
A1Decoy Posted November 6, 2015 Report Share Posted November 6, 2015 Hello, My apologies you hae had issues Chris, i have responded to your PM. We are having a few staff problems here so please contact me on oscar@a1decoy.co.uk rather than the general sales one if needed. Thanks Oscar Link to comment Share on other sites More sharing options...
bakerboy Posted November 6, 2015 Report Share Posted November 6, 2015 As always, Oscar is on the ball Link to comment Share on other sites More sharing options...
Cranfield Posted November 6, 2015 Report Share Posted November 6, 2015 Nobody and nothing , is perfect. Quality shows in how the issues are resolved, A1 Decoy have a good record in this connection. Its being dealt with , so this thread can close. Link to comment Share on other sites More sharing options...
Recommended Posts