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any washing machine engineers


mikky
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The softener usually siphons through into the drum when the softening cycle starts, if the pipe in the softener tray is blocked it can't work. It could also be that the solenoid that let's the water into the softener tray is not working (as previous poster suggested).

 

Likeliest is the blocking and by far the easiest to check, it is usually congealed softener which comes out with a. It of hot water.

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