triumphant59 Posted January 30, 2016 Report Share Posted January 30, 2016 Anyone got a new type Kia Sorento? Friend of mine has got one less than 2 years old, 11k miles, never towed, very little off road and clutch has gone! Dealer says not under warranty as clutch is a wearing part! Quote Link to comment Share on other sites More sharing options...
amateur Posted January 30, 2016 Report Share Posted January 30, 2016 Isn't that a fairly standard condition? - assuming that it's the plates that have worn out as against the thrust bearing. Hyundai happily sorted out my bearing for free, (and I was very happy to pay for new clutch plates to be put in at the same time, as the old ones were 3/4 worn) Quote Link to comment Share on other sites More sharing options...
bornfree Posted January 31, 2016 Report Share Posted January 31, 2016 for a clutch to go in 11k its either a faulty clutch or very bad driving. Quote Link to comment Share on other sites More sharing options...
kennym Posted January 31, 2016 Report Share Posted January 31, 2016 Back to the dealer, (in the the eyes of the trading standards) EVEN if the car was OUT of warranty it is fair to expect a reasonable amount of wear before a mechanical failure occurs (which this certainly is not) some dealers (I was a dealer) will chase the customer away knowing that they neither know the law or want a fight .... unfortunately this tactic works staggeringly well, in part because its a fuss to go to the trading standards agency and they need the car fixed quickly,.......TELL YOUR FRIEND TO PHONE THE TRADING STANDARDS FOR MORE SITUATION SPECIFIC ADVICE. kennym Quote Link to comment Share on other sites More sharing options...
triumphant59 Posted January 31, 2016 Author Report Share Posted January 31, 2016 Back to the dealer, (in the the eyes of the trading standards) EVEN if the car was OUT of warranty it is fair to expect a reasonable amount of wear before a mechanical failure occurs (which this certainly is not) some dealers (I was a dealer) will chase the customer away knowing that they neither know the law or want a fight .... unfortunately this tactic works staggeringly well, in part because its a fuss to go to the trading standards agency and they need the car fixed quickly,.......TELL YOUR FRIEND TO PHONE THE TRADING STANDARDS FOR MORE SITUATION SPECIFIC ADVICE. kennym Thanks for this advice, dealership in question was very reputable but where bought out by a large group, all mechanics had left within 6 months so that gives some idea of what my friend is dealing with. Service receptionist rang to say it wasn't covered by warranty due to bad driving and knowing my friends driving style that simply is not the case at all. Quote Link to comment Share on other sites More sharing options...
HAYBURN Posted January 31, 2016 Report Share Posted January 31, 2016 Have they even looked at the vehicle or have they diagnosed it over the phone ? As above back to the dealer,or a different kia garage.If you don't get anywhere trading standers. our Nissan note was due its first mot, still had 3 weeks manufacturers warranty left. It failed on a broken spring was going to order a spring and remembered the warranty phoned the dealer they said on the phone wear and tear part.I replayed you haven't looked a it yet..after inspection they changed them foc.. Quote Link to comment Share on other sites More sharing options...
kennym Posted January 31, 2016 Report Share Posted January 31, 2016 as above a root cause cannot be determined without physical and internal inspection, ......... they are trying it on..... first stop trading standards, and let the dealer know this is what you intend to do. Quote Link to comment Share on other sites More sharing options...
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