shootowtthatmoves Posted March 17, 2016 Report Share Posted March 17, 2016 Just thought i would share my experience on here so that some others might benefit, don't really know if this is the right place but here i go. I recently (2 weeks ago) ordered some Hornady .204 rifle brass to start reloading from Countryman of Derby, i was very disappointed when they arrived to find three with split necks and another with a pin hole on the case that i didn't notice until i had loaded the round. That very same day the same RFD contacted me re the arrival of my new GRS Berserk rifle stock i had ordered about 3 weeks prior so i decided to travel and collect it, and complain about the brass at the same time. Countryman was very good and since i had loaded the remaining brass offered me a small discount on a ammo box i was purchasing but said that even if they had complained to their supplier or Hornady they never get an adequate response. I did a bit of forum trawling and the opinion was much the same even in the USA when trying to complain to Hornady, not to be put off i visited their website and sent them a polite complaint re the quality of this product i had received, a week went by with no response! Imagine my surprise today went i came home to find a parcel from EDGAR BROTHERS who i presume are Hornadys importers, with double the amount of rifle brass i had originally purchased inside. I still have had no correspondence but on the delivery note enclosed it says "sent foc as requested by Hornady". Got to admit, its kept me a customer of theirs. Quote Link to comment Share on other sites More sharing options...
Dougy Posted March 18, 2016 Report Share Posted March 18, 2016 Its nice to hear good comments regarding RFDs and company's. Its normally far too easy to slate them all. I find the staff at Countryman always helpful and pleasant to deal with. Quote Link to comment Share on other sites More sharing options...
kent Posted March 18, 2016 Report Share Posted March 18, 2016 Apparently Hornady know they are getting bad publicity then Hot to say it's hard on these larger companies when all goes bad it's a lot of unraveling Quote Link to comment Share on other sites More sharing options...
pestcontrol1 Posted March 18, 2016 Report Share Posted March 18, 2016 That"s 200 times better than i got lol. I got the same brass as you but it must have been the last batch on a friday twenty odd with dents & splits and a dozen what primers would not fit tok them back to the shop i got them from they told me they had no more and would send them off with a complaint and told me to get in-touch with them as i did and i am still waiting for email back and any brass but shop did get me some other make of brass. Quote Link to comment Share on other sites More sharing options...
hairlesshunter Posted March 20, 2016 Report Share Posted March 20, 2016 Nice to see that some companies value their customers its a shame t,js and pulsar in Lithuania don't do the same between them they will have had my n550 over 22 weeks before I mite get to see it . Well done hornady Quote Link to comment Share on other sites More sharing options...
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